Isatou Jahateh | Page 4

All was good except one issue. I was told that there was a recall and we talked about getting that done also but when I picked up the car it was not done. Now I have to go back aga I was told that there was a recall and we talked about getting that done also but when I picked up the car it was not done. Now I have to go back again. More

by moarefdoustmasood Verified Customer Verified Customer

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Great customer service. My advisor was excellent and able to meet me demand except that my recall was unable to be fixed which I am told will be given a call as soon as the My advisor was excellent and able to meet me demand except that my recall was unable to be fixed which I am told will be given a call as soon as the parts are delivered. More

by James Aaporekuu Verified Customer Verified Customer

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Love coming here. So up to date with knowledge and up to date quality of their work. So up to date with knowledge and up to date quality of their work. More

by lgalvin57 Verified Customer Verified Customer

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Thought I needed brake work, but they inspected and found no work needed, was a nice surprise! no work needed, was a nice surprise! More

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She was helpful, informative, and had a smile on her face. It was a positive experience. face. It was a positive experience. More

by lblenis Verified Customer Verified Customer

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Nice work and timely job done. good behavior explaining exactly what need to be done good behavior explaining exactly what need to be done More

by jpatel3009 Verified Customer Verified Customer

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Nice waiting area. . I was given in detail what they had to fix and what needs to fixed in the near future . I was given in detail what they had to fix and what needs to fixed in the near future More

by Kemboi2020 Verified Customer Verified Customer

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The woman who checked me in was rude and very dismissive of my concerns or the information I shared about my car. This is the second time I’ve had to work with her and she was just as dismissive the last ti of my concerns or the information I shared about my car. This is the second time I’ve had to work with her and she was just as dismissive the last time. More concerned about getting back to her food than helping me. As for the dealership, I brought my car in a few months ago because I felt my breaks were slipping. Despite the woman saying it wasn’t a valid concern, they supposedly checked it out and said nothing was wrong. Then I come in for maintenance and surprise, my alignment is off. Why wasn’t this addressed when I brought my car in the first time? In addition, when I picked up my car, there were oil stains on my visor. Though I will say they cleaned most of it off when I brought it to their attention. I am very disappointed in Toyota Direct. If I had another choice close enough, I would not go to them. More

by broz.esquire Verified Customer Verified Customer

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The online assistant made an appointment for me which I chose to be a Monday, Labor Day. I showed up at the appointed time but everything seemed to be closed so I went back the next day at the same time a chose to be a Monday, Labor Day. I showed up at the appointed time but everything seemed to be closed so I went back the next day at the same time as previous appointment. Isatou took great care of me. Work was done in a reasonable amount of time, and I was notified by text that my car was ready. She walked me out to find the car. I had a very good experience. More

by jaxmax30 Verified Customer Verified Customer

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The best place to take care of your car that I have ever experienced….. by far experienced….. by far More

by jjrodock Verified Customer Verified Customer

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