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Hunter Poimbeauf
Hunter Poimbeauf at Shottenkirk Ford Granbury
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Hunter Poimbeauf

Service

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Hunter Poimbeauf

September 19, 2024

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Employee Rating

Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. More

by Athdir97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 18, 2024

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Employee Rating

All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ More

by profishr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Will Mooney, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 18, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 18, 2024

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Employee Rating

I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict More

by MIKE1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 19, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 17, 2024

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Employee Rating

Took my company van in on a Saturday for an oil change got it in and out quickly More

by James.shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2024

Shottenkirk Ford Granbury responded

James, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 15, 2024

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Employee Rating

It was fine. Nice people. No problems and that’s all I have to say More

by layers_censer.0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 16, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 12, 2024

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Employee Rating

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 13, 2024

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 12, 2024

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Employee Rating

Very friendly staff and great service they get you in and out in a timely manner More

by bomar.rob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tyler Duncan

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Sep 13, 2024

Shottenkirk Ford Granbury responded

Rob, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 11, 2024

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Employee Rating

Waited two hours for my oil change to be completed even with an appointment made More

by LYDIA.SHIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Jewett

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Sep 12, 2024

Shottenkirk Ford Granbury responded

LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 03, 2024

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Employee Rating

They're trying to get past their previous reputation of xxxxxxx at customer service. Today they took care of a recall item for me in about an hour as they said they would. Will try them again for any futur More

by Kajnmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

September 01, 2024

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Employee Rating

Great job! Employees were very helpful and kind! Got my truck right in and done fast More

by dwinkles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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