Herberto Delgado | Page 17

I didn’t like customer service. I was told I would have a loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy ac loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy acted like he didn’t know what I was talking about. I’m definitely not going back here. More

by Shamartier Verified Customer Verified Customer

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Service Mgr Heberto Delgado provided exceptional service. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. More

by MARIATGEE18 Verified Customer Verified Customer

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I found the waiting area very clean and wifi very strong. Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and st Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and stuck to it. I just do not understand why it takes 2.5 hours for a standard service call. More

by WSOLOCHEK Verified Customer Verified Customer

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Service was terrific, atypically communicative for a service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. More

by BECKYJMF Verified Customer Verified Customer

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prompt quick service. They are always very helpful at VW. always give us updates and get cars in/out fast. Appreciate the great service they provide. always give us updates and get cars in/out fast. Appreciate the great service they provide. More

by BKRAIMAN Verified Customer Verified Customer

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Awesome Service Dept!! Was in an out earlier than expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure ever expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure everything was going well!! Thanks to everyone who helped get my 2021 Atlas back on the road. More

by JUNBUGER Verified Customer Verified Customer

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The customer service given was mediocre! I worked with Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to call him several times for an update and to pick up my car. More

by MILES.KIMBERLY Verified Customer Verified Customer

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My personal items were taken out of my glove box. Very saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. More

by Angie Verified Customer Verified Customer

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If I could give zero stars I would. I went in with a check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to read the check engine light) that I needed $800 worth of fluids and $1500 for a cracked charcoal canister for the EVAP system. I had just gotten this repaired and they told me the part would not be under warranty, the vehicle was not safe to drive, and if I didn't want to put the money into the car I should just sell it to them. I took it to the shop where I originally got the EVAP system fixed and they did a full inspection and found that the issue was I was missing a rubber ring in my gas cap. It was $37.... The VW of Downtown Chicago tried to charge my $2500 and convince me my car was undrivable when all I needed was a rubber ring. The fact that they went out of their way to try to get me to sell them my car, make me think it was a safety matter, and lied to me about the warranty is absolutely manipulative and unacceptable. I would never recommend anyone go there. More

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I was very glad that I came to Volkswagen of Downtown Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you do! More

by THERESABROWNE09 Verified Customer Verified Customer

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