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Hannah Pearson
Hannah Pearson at Norm Reeves Honda Superstore North Richland Hills
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Hannah Pearson

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.4
72 Reviews
4.4

72 Reviews

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72 Reviews of Hannah Pearson

November 14, 2024

Dealership Rating
Employee Rating

This is the 3rd survey I’m filling out. One more survey request, I’m going to sue you More

by Donkim233
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski , Tommy

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Nov 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Don. We send out surveys periodically to ensure that we're staying on track for service. If you would like to be removed from the list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 12, 2024

Dealership Rating
Employee Rating

I am not satisfied with dealership after it became Norm Reeves. I currently own my 1st Honda vehicle. I doubt I will buy another Honda after this experience. More

by Timburke1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tim, We'd like to learn more about your experiences at our dealership so that we can work out any issues you faced. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the issues in more detail. Thank you.

November 12, 2024

Dealership Rating
Employee Rating

Very professional, good, customer service experienc, thanks for everythingvery knowledgeable on vehicle issues, maintenance request, recommendations for the vehicle, Respective friendly worker, very goo More

by Ohenry771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Michael Wright, Rhett Valentine, Richard Sanchez, Allen Vinson, Tristian Rivas, Mario Vasquez, Harry Whitworth, Frank Raja

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Nov 13, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like your Honda had a successful service visit! Thanks for bringing your car in for service, and we're happy that we could cover everything it needed and you felt comfortable. See you next time!

November 07, 2024

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Employee Rating

Fast, friendly service! I like the text updates they send to keep you informed of your vehicle’s progress More

by Steph.Swearengin82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas, Mario Vasquez, Angel Flores

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Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you took advantage of the text updates, Steph, because we want you to know what's going on. Thanks for putting your trust in us with your Honda, and we hope to see you at a future appointment!

November 04, 2024

Dealership Rating
Employee Rating

Customer service is great. The staff is very knowledgeable when explaining the services that were completed on your vehicle. More

by Joegrim1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas

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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our staff could give you the information you needed regarding your Honda services, Joe! We want your experience to be transparent so this makes us happy. Thank you, and we'll be happy to servce you in the future!

November 04, 2024

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Employee Rating

Advisors are always helpful. They try their best in getting you and your vehicle out in a timely manner. More

by Marylou_Aguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that you and other customers are experiencing quality service in a timely manner, Marylou! That's what we strive to provide. If you need a service appointment in the future, you know where to find us. Thank you!

October 21, 2024

Dealership Rating
Employee Rating

Thanks but no thanks I do not want to review norm reeves honda super store More

by Scottgerlikovski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elizabeth French, Michael Wright, Rhett Valentine, Allen Vinson, Angel Flores

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Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We'd like to learn more about your experience, Scott. That way, we can address any issues that you faced and make improvements. If you'd like to discuss your concerns with us, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com . Thank you!

October 20, 2024

Dealership Rating
Employee Rating

Everyone was so nice and they made sure that I was treated like family and they also got my car to me very quickly More

by Kacie Giles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Lindley, Rhett Valentine, Richard Sanchez, Tristian Rivas, Issac Moya, Mario Vasquez, Angel Flores, Frank Raja

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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the perfect rating! Our team is always ready to assist you.

October 16, 2024

Dealership Rating
Employee Rating

Super good service tech’s. Very knowledgeable and experienced, far exceeded expectations. Clean service area. More

by Woleary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Angel Flores

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Oct 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Your positive feedback means the world to us! We're glad you had a great experience and hope to assist you again in the future.

October 14, 2024

Dealership Rating
Employee Rating

This place sucks. Bring back Huggins. Called 2 weeks ago for service on my car, spent 10-15 min on hold. No one could talk to me, so I was told they would call me back More

by Jmorganragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Nate Franklin, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski , All of you

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Oct 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We are concerned by your feedback and would like the opportunity to learn more about your experience. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com at a time that works for you.

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