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Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.4
304 Reviews
4.4

304 Reviews

Write a Review

304 Reviews of Gregory Bell

June 30, 2025

Dealership Rating
Employee Rating

The folks at Volkswagen Salem are always super friendly and professional. They got my car fixed up fast, and I'm already looking forward to my next oil change. More

by HELDSTAB.07
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

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Jun 30, 2025

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 30, 2025

Dealership Rating
Employee Rating

The service staff are friendly and helpful. They do a good job of explaining the service work to be completed and the time required. They also provide convenient Uber rides to and from the deal More

by DAVELCAULLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 26, 2025

Dealership Rating
Employee Rating

The service manager, Greg Bell was super helpful. Going out of his way to take care of us. Michael Wenzel, the finance manager did a great job of helping us with a service agreement, also. More

by MOTHERMYERS
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Wenzel

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Jun 26, 2025

Volkswagen of Salem responded

Thanks for your feedback on your recent visit to Volkswagen of Salem. It's great to hear that we were able to assist you and that you had such a positive experience. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 24, 2025

Dealership Rating
Employee Rating

Service was relatively fast. They take good care of my car. An hour and a half at the dealership is normally not a big deal. The AC and the TV were cranked and made waiting kin More

by STEPHANIE.SIREIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

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Jun 24, 2025

Volkswagen of Salem responded

Stephanie, thank you for your very kind review. We strive to ensure that all our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 23, 2025

Dealership Rating
Employee Rating

People were nice; service was expensive. Trying to decide if we will return for next service. More

by JHENDER476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

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Jun 23, 2025

Volkswagen of Salem responded

Thank you so much for your review. We truly appreciate your business, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 22, 2025

Dealership Rating
Employee Rating

Clean space. Customer service was good. Could have used a table to do remote work while waiting. More

by BAILEY G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

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Jun 22, 2025

Volkswagen of Salem responded

Hi Bailey: Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 22, 2025

Dealership Rating
Employee Rating

The service is so bad here I will not buy a Volkswagen again as this is the only service center near me. Try to sell you snake oil additives to your car that are not Volkswagen approved or OEM. More

by SEANHYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 25, 2025

Volkswagen of Salem responded

Providing a positive experience is our top priority, Sean, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 20, 2025

Dealership Rating
Employee Rating

Great people great crew and helping when you are needing help with anything they answer questions More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Report | Print
Jun 21, 2025

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 20, 2025

Dealership Rating
Employee Rating

Great people great crew and helping when you are needing help with anything they answer questions More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Report | Print
Jun 21, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 19, 2025

Dealership Rating
Employee Rating

Don’t appreciate constant up sell. Love the car second one. Don’t appreciate constant up sell. More

by THOMASHUENEKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 22, 2025

Volkswagen of Salem responded

Thomas, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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