Gina Carpio | Page 23

Denied a clear warranty claim, would not work with me. Would not recommend. Go to a different Kia dealer. Would not recommend. Go to a different Kia dealer. More

by ASHTOND98 Verified Customer Verified Customer

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Carlos, my service advisor was fantastic as usual car was serviced in a timely manner and I would highly recommend serviced in a timely manner and I would highly recommend More

by rainface104 Verified Customer Verified Customer

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I was charged way too much for my repair and it took 4 hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my trying to get a refund from my insurance company More

by PNESTERK Verified Customer Verified Customer

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The process took to long. I spend 4 hours just to return my lease. Hope you can improve and speed up the service . I spend 4 hours just to return my lease. Hope you can improve and speed up the service . More

by PINEROJ Verified Customer Verified Customer

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They do a great job of maintaining our cars running at a reasonable price and time reasonable price and time More

by Pjgandia Verified Customer Verified Customer

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Very good costumer service, staff are very nice and accommodating. They explained what is needed to be done. accommodating. They explained what is needed to be done. More

by Joy Verified Customer Verified Customer

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Staff always provides top-notch customer service, show they have a great manager.Ms. Gina! they have a great manager.Ms. Gina! More

by NESTOR69 Verified Customer Verified Customer

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My car was ready for about 2 hours an d I was waiting at dealership and nobody tell me the car is ready till I walked out and find out it’s ready as a result I was waiting there for 5 hours because they did dealership and nobody tell me the car is ready till I walked out and find out it’s ready as a result I was waiting there for 5 hours because they didn’t care to check More

by NADIAAFKHAMI Verified Customer Verified Customer

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Good reviews come from, people being exited about the vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one sc vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one scammer! The number one scam they like to pull off on everyone, they remove your air filter then sprinkle old leaves from the ground, stating your filter is clogged, then charge you $120 plus for a filter that cost $15 at autozone. More

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The individual rating working with Shelby is awesome. She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia techs in ensuring the customer vehicle receives the best care. I believe the overall Kia Service department could use some improvements. Not every service advisor is like Shelby; just as every Kia East tech is the same and does not treat the customer vehicle with care. There's are a few techs that are awesome; and take a personal interest in treating a customer's vehicle as if it were their own. Between the few techs I am aware that are good along with Shelby, others that are techs and service advisors should be like Shelby and the few good techs that I am speaking about without naming Shelby gets a 10 rating along with the Tech who continues to provide excellent repair service. More

by RJLEEENTERPRISES Verified Customer Verified Customer

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