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Gavynn Norris
377 Reviews
377 Reviews
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377 Reviews of Gavynn Norris
Verified Customer
June 09, 2025
The repair for water leak was misdiagnosed. The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that was happening before I bought it in 3 weeks ago. I suspect the drain on the right lower corner of the front windshield is plugged and needs to be cleaned out. It cost me $500 for the incorrect repair. I would like the correct repair to be performed at no additional cost to me. I called twice and left voice messages. Also texted. So far no replies 3 hours later. Additionally regarding my May service. I was quoted $1200 but when I picked the car up it was over $1500 with no explanation as to why I was charged $300 more. More
by MITCHBRINKMAN
June 07, 2025
Thankfully my vehicle is repaired and AC is working well. However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well More
by Lindavis
June 05, 2025
James Wood provides service for my vehicle I can rely on. No worries, no doubts about how my vehicle was taken care of. I formerly service my own vehicles to insure things were done thoroughly and correctl No worries, no doubts about how my vehicle was taken care of. I formerly service my own vehicles to insure things were done thoroughly and correctly and feel confident they do the same. My service advisor, Gavynn Norris is my go to person that makes this all happen. More
by HMark
June 04, 2025
Something landed on my windshield, and when the wipers were turned on, it just smeared everything. To make matters worse, it was left that way, so I had to grab the Windex and clean it myself. were turned on, it just smeared everything. To make matters worse, it was left that way, so I had to grab the Windex and clean it myself. More
by luisaviles72
Other Employees Tagged: Jarrett Abel
May 30, 2025
Truck was fixed in less than 24 hours and thought it would take much longer than that. The drop-off option was excellent as well. Thank you and I'll definitely be a returning customer for future servi would take much longer than that. The drop-off option was excellent as well. Thank you and I'll definitely be a returning customer for future service or to buy a new vehicle. Thank you! More
by CHASE47
Other Employees Tagged: Mike Belew
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