Evan Grodan | Page 5

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear our Ford team completed the work quickly, courteously, and to your satisfaction. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for your kind feedback! We’re happy to hear you received good, quick service and that you would highly recommend our Ford service team. We truly appreciate your business and look forward to seeing you again at your next service visit. Thank you!

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear Evan was great to work with and kept you well informed throughout your visit. We also understand your concern regarding the cost and appreciate you sharing that perspective. Transparency and value are important to us, and your comments help us continue to improve. We appreciate your business and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re happy to hear Evan was outstanding in explaining the work, keeping his promises, and guiding you with his knowledge. Clear communication and follow-through are exactly what we strive for. We appreciate your trust and look forward to taking care of you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. I’m very sorry to hear about your recent experience — waiting two hours despite having an appointment is absolutely not the experience we want for our customers. You’re right to expect better communication and a smoother check-in process. We’ve been reviewing our scheduling system to ensure appointment times are honored more accurately and that our customers are updated if unexpected delays occur. I also appreciate your note about the car wash — that’s helpful feedback as we evaluate ways to bring back added conveniences for our guests. Please know your time and loyalty mean a great deal to us, and I’d like the chance to personally make this right on your next visit. — Nemer Sarriedine, General Manager

Envision Ford of Oxnard responded

I’m very glad to hear you had such a positive experience with our team and that your vehicle was repaired quickly using original Ford parts. Providing quality work with genuine components and great customer service is always our goal. Thank you for recommending us — we truly appreciate your trust and loyalty!

Envision Ford of Oxnard responded

I’m glad to hear your service visit went well and that Evan was both pleasant and helpful throughout the process. It’s great to know you plan on returning for your future maintenance — we’ll be ready to take care of you and your vehicle again. Thank you for your trust!