Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills

Elizabeth French | Page 5

Service Manager

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.5
231 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

19 yrs, 9 mos

4.5

231 Reviews

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231 Reviews of Elizabeth French

May 20, 2025

Dealership Rating
Employee Rating

Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days More

by Gladys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Wright

May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Gladys. We take these concerns very seriously and are here if you’d like to talk about what happened. You can reach out to our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you, and we hope to hear from you soon, so we can look into this situation further.

May 17, 2025

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Employee Rating

Cody Brian was very helpful and was wonderful in resolving the issues I had! Will ask for him next visit! More

by lizgrogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Awesome, Liz! Cody Brian is thrilled to know his detective-like problem‑solving hit the spot. Should anything else arise, he'll be here, ready with a smile and a solution.

May 11, 2025

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Great place great service. Appreciated all the communication during the time the car was being serviced. More

by Cmbyrum0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Communication and customer satisfaction are important to us, so it's great that came through. We appreciate your trust in us and look forward to building a long-lasting partnership.

May 09, 2025

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Great customer service and fast service. Communication is good as well. Thank you again for your great service More

by Tnetter11
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Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your shout-out to our fast, communicative team has us grinning ear to ear! We’re honored to keep your Honda humming and your expectations high—thank you for trusting Norm Reeves Honda NRH!

May 05, 2025

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Anthony was sweet, but it is overwhelmingly obvious that your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealersh More

by Kelly.shillinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Kelly. We appreciate the support for Anthony, but are sorry the rest of your experience didn’t hit the mark. We’d like to learn more about what happened, so we may assist you. Please email Richard Meneely, our Fixed Operations Manager, at Richard.meneely@normreeves.com.

May 01, 2025

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Don’t trust on this dealership I went for RECALL AND SERVICE AND MY CAR IN PERFECT CONDITION AND AFTER THEY TOUCH IT MISS FIRE AND CHECK ENGINE LIGHT More

by Omar.Ramirez.Barreto
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angel Flores

May 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Omar, we’re sorry to hear about the difficulties you are having with your car. Please reach out to Richard Meneely at Richard.meneely@normreeves.com so he can look into the misfire and check-engine light with you. We appreciate the chance to get this sorted out.

April 23, 2025

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Employee Rating

Everything was done in a timely manner and car was returned clean. Also dealership called to remind me of the recall. More

by tonydz1977
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson

Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey Tony! Our timely service, clean return, and recall reminder are all part of our promise—Elizabeth and Hannah appreciate your shout-out. It was a pleasure to take care of you!

April 23, 2025

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Great team, very friendly, knowledgeable and easy to work with. Great service and they keep me coming back! More

by bannerwilkes
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Richard Sanchez

Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Hearing that our friendly, knowledgeable team keeps you coming back is the highest compliment. Your trust means everything to us—can’t wait to see you again soon!

April 21, 2025

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My service was actually really quick in comparison to other dealership. My service advisor made sure to communicate with me through out my visit. Great experience. More

by kyadrian.dennis
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: amanda

Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for trusting us with your vehicle—we’re happy to be your go-to service team.

April 12, 2025

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Employee Rating

Reeves Honda I find to be the best dealership I feel they are very knowledgeable, courteous as well. Mr Crean has been my personal serviceman since April 2024, 1st visit! I moved from Lafayette La. Community More

by lizgrogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Franklin, Issac Moya, Mario Vasquez, Angel Flores , Elv parts dept verrry helpful!!

Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much! We’re delighted that you feel right at home with our knowledgeable and courteous team. Your continued trust, especially after your move, speaks volumes about our commitment to personalized care.

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