Great service very well informed.
Reasonable cost as quoted. Everything was done as expected no surprises.
Reasonable cost as quoted. Everything was done as expected no surprises.
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by swilson477
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback! We are pleased to hear that you experienced great service at Sullivan Cadillac and that everything met your expectations. Our team strives to provide clear communication and reasonable costs, so it's fantastic to know we delivered on that. We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Easy and time saving when I can just drop off the
vehicles and they call me when they are done.
vehicles and they call me when they are done.
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by davidrosser777
Verified Customer
Verified Customer
Other Employees Tagged:
Edwin Mejia
Jun 06, 2026 -
Sullivan Cadillac responded
Thank you for your kind words, David! We’re delighted to hear that your experience with Sullivan Cadillac was easy and time-saving. Our team is here to ensure that everything runs smoothly for you. We look forward to assisting you again soon!
Sincerely,
The Sullivan Cadillac Team
Was very pleased with the service your people did on my
car. Drives great.. I would never go to anyone else for service on my car. Edwin kept me informed as the work was being done. Thank you.
car. Drives great.. I would never go to anyone else for service on my car. Edwin kept me informed as the work was being done. Thank you.
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by Greatcadi
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re glad to hear that you were pleased with the service our team provided on your car. It’s fantastic to know that Edwin kept you informed throughout the process. We truly appreciate your loyalty and look forward to seeing you again for your future service needs!
Sincerely,
The Sullivan Cadillac Team
i always go to this dealer.
found to be fair and honest with me. do nice work and also a nice car wash.
found to be fair and honest with me. do nice work and also a nice car wash.
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by pbarkow352
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Sullivan Cadillac responded
Thank you for your kind words! It's great to hear that you find Sullivan Cadillac to be fair and honest. We take pride in our work, and it's great to know you appreciate the car wash as well. We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Won't fix my window under bumper to bumper warranty.
Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to b
Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to bumper warranty is a scam.
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by rhartness
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your concerns regarding the window issue and the coverage of your bumper-to-bumper warranty. It's important to us that our customers feel supported, and we appreciate your feedback. Please reach out to us directly at Sullivan Cadillac, so our team can assist you further and provide clarity regarding your warranty. We value your satisfaction and aim to address your concerns.
Sincerely,
The Sullivan Cadillac Team
May 30, 2026 -
rhartness responded
The Cadillac rep was submitting a case on this problem and was to call me on results. Has not ever contacted me. worthless
I have always received excellent service and genuine care
for my vehicle at Sullivan Cadillac.
Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
for my vehicle at Sullivan Cadillac.
Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
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by djanice12
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Janice! We are thrilled to hear that you have consistently received excellent service and genuine care at Sullivan Cadillac. It's great to know that Edwin has been attentive and keeps you informed about your vehicle's needs. We appreciate your kind words and look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
He did a great job explaining everything that they had to
do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say
do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say I probably won’t be back.
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by RKELLEY
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Sullivan Cadillac responded
Thank you for your feedback. We’re glad to hear that our mechanic did a great job explaining everything thoroughly. We appreciate your concerns regarding pricing and understand that repair costs can be a consideration. If you’d like to discuss this further or explore options, please feel free to reach out to us directly at Sullivan Cadillac. We value your input and hope to have the chance to serve you again in the future.
Sincerely,
The Sullivan Cadillac Team
My experiences with Sullivan Cadillac for my last 3
Cadillac purchases has been very easy. Stephanie is my service writter, she is
Always pleasant and informative. Thanks for
Your excellent service
Cadillac purchases has been very easy. Stephanie is my service writter, she is
Always pleasant and informative. Thanks for
Your excellent service. Pauletta Erwin
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by pjrimes
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Pauletta! We’re glad to hear that your experiences with Sullivan Cadillac have been easy and enjoyable throughout your last three Cadillac purchases. It’s great to know that Stephanie has been a pleasant and informative service writer for you. We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
They always say "we cant duplicate" the problem anytime I
have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, t
have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, then it becomes a "we will put in a ticket with Cadillac, because it doesnt have a check engine light" I never hear from them again.......remind them during my routine service appointment and they start the process all over again. Beyond frustrating
They always seem to forget me and most recently never paid attention that I purchased an extended warranty. After a routine oil change/tire rotation, they told me I had an oil leak and it would be 1k repair. I had to remind them again about the warranty.
So at least the oil leak is fixed, the vibration continues. Ill eventually need to take it somewhere else cause Sullivan Cadillac clearly has zero interest in helping to figure it out.
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by hollilongrn
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your frustration regarding the ongoing vibration issue and our efforts to duplicate it. Your feedback is important, and we appreciate you bringing this to our attention.
We take all customer concerns seriously, and we encourage you to reach out directly to Sullivan Cadillac so we can discuss your concerns further. We hope to have another opportunity to assist you better in the future.
Sincerely,
The Sullivan Cadillac Team
Edwin always is very helpful and lets me know immediately
what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of
what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of their way to greet you and make you feel welcomed.
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by FRETJL
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We truly appreciate your kind words about Edwin and our team at Sullivan Cadillac. It's great to hear that you feel welcomed and well-informed during your service visits. We look forward to seeing you again and providing you with the same exceptional service!
Sincerely,
The Sullivan Cadillac Team