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79 Reviews of Edwin Mejia
April 29, 2026
My experiences with Sullivan Cadillac for my last 3 Cadillac purchases has been very easy. Stephanie is my service writter, she is Always pleasant and informative. Thanks for Your excellent service Cadillac purchases has been very easy. Stephanie is my service writter, she is Always pleasant and informative. Thanks for Your excellent service. Pauletta Erwin More
by pjrimes
Verified CustomerOther Employees Tagged: Estefania Adaro, John Sandiford
April 23, 2026
They always say "we cant duplicate" the problem anytime I have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, t have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, then it becomes a "we will put in a ticket with Cadillac, because it doesnt have a check engine light" I never hear from them again.......remind them during my routine service appointment and they start the process all over again. Beyond frustrating They always seem to forget me and most recently never paid attention that I purchased an extended warranty. After a routine oil change/tire rotation, they told me I had an oil leak and it would be 1k repair. I had to remind them again about the warranty. So at least the oil leak is fixed, the vibration continues. Ill eventually need to take it somewhere else cause Sullivan Cadillac clearly has zero interest in helping to figure it out. More
by hollilongrn
April 02, 2026
Edwin always is very helpful and lets me know immediately what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of their way to greet you and make you feel welcomed. More
by FRETJL
Other Employees Tagged: Estefania Adaro, Jeffrey Larson, John Sandiford, Jeffrey Mayorga
March 29, 2026
Sullivan’s service over the years has been professional and the service staff has been knowledgeable as well as friendly. and the service staff has been knowledgeable as well as friendly. More
by glitter92442
Other Employees Tagged: Estefania Adaro
March 26, 2026
Very competent Service Person. Took us early & told us how long the service would take. He called me during visit to tell of a problem with the air filter & did I want to add it Took us early & told us how long the service would take. He called me during visit to tell of a problem with the air filter & did I want to add it More
by FARRELLE
Other Employees Tagged: Bob Vitrano
March 26, 2026
They were very professional and Stephanie was the bomb. com. Appreciate the love and support I received from Cadillac Sullivan com. Appreciate the love and support I received from Cadillac Sullivan More
by HAMILTONT40
Other Employees Tagged: Estefania Adaro, Jeffrey Larson, John Sandiford, Jeffrey Mayorga
March 21, 2026
Headline: $150k ESCALADE GUTTED AT 4,700 MILES – LIES & ZERO SUPPORT FOR LOYAL CUSTOMER The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from ZERO SUPPORT FOR LOYAL CUSTOMER The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: • Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"—only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac’s warranty. • Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment More
by Osvaldo Lorenzo
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