Edwin Chan

I’ve been coming here to get services done and it is always very excellent! Edwin always helps me and makes sure that I am satisfied. always very excellent! Edwin always helps me and makes sure that I am satisfied. More

by melchorhumberto Verified Customer Verified Customer

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Edwin was honest, polite, helpful and friendly. He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars. The porters here are very respe He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars. The porters here are very respectful and polite! Porter rating: 5 stars. Growing tired of not having one point of contact at this dealership. I want an advisor that I can count on to always be available when I drop off and pick up my vehicle or to contact with questions. For the past 2 years, I've requested the same advisor when making every appointment yet I get different advisors each time, usually because he is too busy. My family has serviced multiple vehicles here for decades and always dealt with the same advisor, who we trusted. After she left, its been nothing but a revolving door of advisors. You can't build trust with different points of contact each time. Experience rating: 1 star. Also, the gals at the checkout desk are still unfriendly! This time, as usual, they seem unhappy and annoyed... much more interested in chatting with coworkers than interacting with customers and treating them with respect. Did not feel like a valued customer. Experience rating: 1 star. More

by Trax23 Verified Customer Verified Customer

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Edwin is a great service representative. Always enjoy doing business with him. Always take my vehicle to the dealership. Always enjoy doing business with him. Always take my vehicle to the dealership. More

by carguy Verified Customer Verified Customer

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Very friendly. Check in was very fast. The work was done in a timely manner. Check in was very fast. The work was done in a timely manner. More

by olenorse Verified Customer Verified Customer

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great customer service and support. ... edwin chan service writer a winner for sure... good over all service ... edwin chan service writer a winner for sure... good over all service More

by Nlburgess Verified Customer Verified Customer

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I’ve purchased my last few new vehicles from James Wood. I e had their garage do all maintenance on my vehicles. I have been pleased with the sales experiences as well as the maintenance experiences. Th I e had their garage do all maintenance on my vehicles. I have been pleased with the sales experiences as well as the maintenance experiences. The work is done correctly and the service advisor are helpful and communicate expectations and status. More

by RAJOHNSON0012 Verified Customer Verified Customer

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The GMC service guys are great to work with, particularly Edwin Chen. Honest & great communication too! Thanks! Edwin Chen. Honest & great communication too! Thanks! More

by TOMREED01 Verified Customer Verified Customer

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Professional, personal, caring and friendly. It’s our third buying experience with James Wood and we love the care they take as well as the quality time spent to ensure a great experience! It’s our third buying experience with James Wood and we love the care they take as well as the quality time spent to ensure a great experience! More

by tsweet1952 Verified Customer Verified Customer

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Edwin is very professional and always keeps me informed on what the problem is and the cost of the repair on what the problem is and the cost of the repair More

by RGTOWNSEN Verified Customer Verified Customer

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I had very good service at James Wood, very good people to help me thanks. to help me thanks. More

by martin.gonzales7 Verified Customer Verified Customer

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