Edwin has been such a great service advisor for the last
15 Year's
He is always helpful and polite when I needed service.Thank you!!
15 Year's
He is always helpful and polite when I needed service.Thank you!!
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by WHUNTDFW
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2025 -
James Wood AutoPark responded
Thank you for your wonderful review! We greatly appreciate your recognition of Edwin's exceptional service at James Wood Chevrolet Denton. It’s always our aim to provide helpful and courteous support to our customers. We look forward to serving you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Quick attention as soon as I pulled into the service bay.
Beat the estimate for time to complete the service and exceeded my expectations!
Beat the estimate for time to complete the service and exceeded my expectations!
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by rob_bosland
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
James Wood AutoPark responded
Thank you for your review, Rob! We're glad to hear that you received quick attention and that we exceeded your expectations with the service time at James Wood Chevrolet Denton. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Made appointment time, ready for me when I arrived.
Left the vehicle, repairs were made, had to order parts, and the next day repairs were completed. Received a call the truck was ready for pick up. A
Left the vehicle, repairs were made, had to order parts, and the next day repairs were completed. Received a call the truck was ready for pick up. Arrived went to the desk, paid the bill, and truck was brought to the front for me to drive away.
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by LARRYRICHTER
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
James Wood AutoPark responded
Thank you for sharing your experience with us, Larry! We’re glad to hear that your vehicle repairs were handled efficiently and that you had a smooth process at James Wood Chevrolet Denton. We appreciate your trust in us and look forward to serving you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
The overall experience was phenomenal.
Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also
Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also all of the advisors have been great and always helped while being very kind. Recommend to all of my friends and family to do business with James Wood
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by floresbrandon25
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
James Wood AutoPark responded
Thank you, Brandon, for your fantastic review! We're thrilled to hear that you had a phenomenal experience at James Wood Chevrolet Denton. It's great to know that Edwin and our technician provided you with timely and effective service. We truly appreciate your recommendation to your friends and family, and look forward to assisting you again in the future.
Sincerely,
James Wood AutoPark Management | 940-591-9663
They're very helpful and they've done a very good job and
they done the best they could do to take care of all my needs
they done the best they could do to take care of all my needs
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by bennieboley
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2025 -
James Wood AutoPark responded
Thank you for, Bennie, your wonderful review! We’re thrilled to hear that you found our team at James Wood Chevrolet Denton to be helpful and that we were able to meet your needs. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
I have a 2025 Denali Ultimate.
Now waiting on a part to fix the driver assist feature.
This will be my fourth trip to the dealer for the same problem. Advisers were very good and
Now waiting on a part to fix the driver assist feature.
This will be my fourth trip to the dealer for the same problem. Advisers were very good and the communication was good as well. Like going to a restaurant with a friendly waiter but the food came out slow and wasn't that good
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by BSPIRITO0
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
James Wood AutoPark responded
Thank you for sharing your experience with us. We understand how frustrating it can be to visit for the same issue, and we appreciate your patience as we work to resolve the driver assist feature on your 2025 Denali Ultimate. We're glad to hear that our advisors provided good communication during your visits. Please feel free to reach out directly to James Wood Chevrolet Denton if you have any further concerns or if there’s anything we can do to expedite the process for you. Your feedback is valuable to us.
Sincerely,
James Wood AutoPark Management | 940-591-9663
I’ve been coming here to get services done and it is
always very excellent! Edwin always helps me and makes sure that I am satisfied.
always very excellent! Edwin always helps me and makes sure that I am satisfied.
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by melchorhumberto
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
James Wood AutoPark responded
Thank you for your wonderful review, Melchor! We’re thrilled to hear about your positive experiences at James Wood Chevrolet Denton, especially with Edwin's excellent service. Your satisfaction is our priority, and we appreciate your continued trust in us. We look forward to seeing you again for your next service!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Edwin was honest, polite, helpful and friendly.
He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars.
The porters here are very respe
He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars.
The porters here are very respectful and polite! Porter rating: 5 stars.
Growing tired of not having one point of contact at this dealership. I want an advisor that I can count on to always be available when I drop off and pick up my vehicle or to contact with questions. For the past 2 years, I've requested the same advisor when making every appointment yet I get different advisors each time, usually because he is too busy. My family has serviced multiple vehicles here for decades and always dealt with the same advisor, who we trusted. After she left, its been nothing but a revolving door of advisors. You can't build trust with different points of contact each time. Experience rating: 1 star.
Also, the gals at the checkout desk are still unfriendly! This time, as usual, they seem unhappy and annoyed... much more interested in chatting with coworkers than interacting with customers and treating them with respect. Did not feel like a valued customer. Experience rating: 1 star.
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by Trax23
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
James Wood AutoPark responded
Thank you for your feedback regarding your experience at James Wood Chevrolet Denton. We appreciate your recognition of Edwin and our porters for their honesty, politeness, and efficiency during your service visit.
However, we understand your concerns about not having a consistent point of contact. The team values building trust with our customers, and we take your comments about the service advisors and checkout experience seriously. Please feel free to reach out directly to us, so we can address these issues and improve future visits.
Your feedback is essential to us, and we hope to provide a better experience in the future. Thank you for being a loyal customer.
Sincerely,
James Wood AutoPark Management | 940-591-9663
Edwin is a great service representative.
Always enjoy doing business with him. Always take my vehicle to the dealership.
Always enjoy doing business with him. Always take my vehicle to the dealership.
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by carguy
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2025 -
James Wood AutoPark responded
Thank you for your wonderful review! We appreciate your kind words about Edwin and are thrilled to hear you enjoy doing business with us at James Wood Chevrolet Denton. It's great to know you trust us with your vehicle. We look forward to serving you again soon!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Very friendly.
Check in was very fast. The work was done in a timely manner.
Check in was very fast. The work was done in a timely manner.
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by olenorse
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
James Wood AutoPark responded
Thank you for your wonderful feedback! We're thrilled to hear that your experience at James Wood Chevrolet Denton was friendly and efficient. Our team strives to provide timely service, and it’s great to know we met your expectations. We look forward to seeing you again soon!
Sincerely,
James Wood AutoPark Management | 940-591-9663
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