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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 36

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
374 Reviews
4.8

374 Reviews

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374 Reviews of Edwin Chan

August 31, 2023

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Employee Rating

I have to return to have tires rebalanced, which is frustrating. Prefer the work get done right the first time More

by sara.perry25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us, Sara. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The James Wood Buick GMC Denton Team

August 30, 2023

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Employee Rating

Edwin was an excellent communicator. He was courteous and thorough. There was a mixup and he gave me a free oil change for our inconvenience. More

by DIANE.STEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edwin does for James Wood Chevrolet Denton and our customers. Hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Employee Rating

Edwin was great, greeted me when I arrived. And stayed in touch with me through the whole two days More

by rjradtke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for taking the time to write this review. We are pleased to hear that Edwin was able to provide an efficient and overall positive experience. Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Employee Rating

Always great! Bought multiple cars at James Wood and would never by anywhere else! Our Advisor "Edwin" is always wonderful. More

by DEBIROAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Employee Rating

Everything went well woth the service, but the complementary car wash mangled my front license plate More

by TELLEZEUGENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Sep 03, 2023

Tom Clark Auto Park responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

August 29, 2023

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Great experience. We got in got seated abs truck was ready before we knew it. Thank you More

by tiffanym9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks

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Aug 30, 2023

Tom Clark Auto Park responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

August 28, 2023

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Employee Rating

Service is always done with care. They are always honest and explain what needs to be done and why. More

by Akeenpair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks

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Aug 30, 2023

Tom Clark Auto Park responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Denton. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

August 28, 2023

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Employee Rating

Edwin does a great job of communicating. He is very professional. The work was completed quicker than expected. More

by chas.jwhite341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2023

Tom Clark Auto Park responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, James Wood AutoPark Management | 940-591-9663

August 27, 2023

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Employee Rating

Scam,Scam, stay away,They are doing warranty scams,they don't fix what needs to be fixed so that you can bring the car back so they can file it on your warranty More

by TRACYFOSTER518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 30, 2023

Tom Clark Auto Park responded

We are concerned about this issue and committed to promptly resolving it. Please contact us directly as soon as you can and we can work on a resolution together. Sincerely, James Wood AutoPark Management | 940-591-9663

August 27, 2023

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Employee Rating

I showed up for a simple installation of a shade for my traverse and ended up waiting 2.5 hours for someone to complete it. More

by ajthomas112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jarrett Abel , Tammy Brooks

Report | Print
Aug 30, 2023

Tom Clark Auto Park responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, James Wood AutoPark Management | 940-591-9663

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