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Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 20

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
208 Reviews
4.8

208 Reviews

Write a Review

208 Reviews of Eddie Marshall

March 31, 2024

Dealership Rating
Employee Rating

Fast friendly service. That's what I expect from this dealership and that's what I get. More

by RAELCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN

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Apr 04, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

Dealership Rating
Employee Rating

Very good group of guys, thanks for all your help and attention to details, you will definitely see us again, More

by bertsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

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Apr 04, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 28, 2024

Dealership Rating
Employee Rating

Very clean very knowledgeable about the work to be done the work was completed in a timely manner More

by Fdio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Mar 28, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2024

Dealership Rating
Employee Rating

The vehicle was left for more than 4hrs in dealership and nothing has get done. Poor customer service. More

by Transit #85
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: QUERIDA WILLIAMS

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Mar 19, 2024

Southern Ford responded

"Transit #85" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2024

Dealership Rating
Employee Rating

I was taken and the job was done the service writer was knowledgeable and polite. More

by RMB3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 14, 2024

Dealership Rating
Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back More

by vonfries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Mar 14, 2024

Southern Ford responded

We appreciate your 5-star rating!

March 09, 2024

Dealership Rating
Employee Rating

Courteous service got the work done ahead of time given prompt notification lady at checkout was very efficient More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , JON CONWAY, Jeff Dobson, SCOTT MIKULEC

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March 09, 2024

Dealership Rating
Employee Rating

Southern Auto Group service department professional, knowledgeable and polite. The staff keeps you updated on your vehicle status. More

by MSPENCER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN

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March 07, 2024

Dealership Rating
Employee Rating

Dealership? ?? Service Department with Eddie and crew, outstanding 👏. Competent, knowledgeable, prompt, professional and caring. Pleased More

by LERHEEL757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

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Mar 07, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 02, 2024

Dealership Rating
Employee Rating

Very courteous well explained problem and service felt like I was treated very fair earn my trust, and will use this dealership again More

by msouth59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

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