Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 18

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
208 Reviews
4.8

208 Reviews

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208 Reviews of Eddie Marshall

May 21, 2024

Dealership Rating
Employee Rating

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2024

Dealership Rating
Employee Rating

Customer friendly, promp, informative, will make sure they undetstand what your problem is so they can get it fixed right the 1st time. More

by CHRISANDFREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2024

Dealership Rating
Employee Rating

Always great, professional, timely, courteous and dedicated to a satisfying service experience for the customer. Eddie and his crew are a great team. More

by wcburns20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon (Service Technician)

May 14, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 11, 2024

Dealership Rating
Employee Rating

Please park in front of or in driveway of the person house so that the neighbors don’t get upset More

by R2J4M6G8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Patrick George, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 14, 2024

Southern Ford responded

We appreciate your 4-star rating!

May 09, 2024

Dealership Rating
Employee Rating

Brought in my Ford F150 truck because it had an issue. . worked with Eddie got everything evaluated brought it back in. Had the work done took a little longer than what we expected but a great job. They fo More

by walts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 06, 2024

Dealership Rating
Employee Rating

Stephanie and team were great. Highly recommend southern ford service department. Thorough and quick service. More

by STEFFIEROSE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 05, 2024

Dealership Rating
Employee Rating

Great team, providing great service! If you’re new to the area, or looking for a dealer, this should be your home for sales and service! More

by Not the GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

May 08, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

Dealership Rating
Employee Rating

Southern Ford always takes care of my maintenance needs, quickly and efficiently, ensuring that I am always their priority. More

by M.DELAY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 02, 2024

Dealership Rating
Employee Rating

Service was great. Little hard to find where commercial service was but they all were so friendly. More

by JSanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

May 02, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 27, 2024

Dealership Rating
Employee Rating

The service manager (Eddie) was extremely helpful and the service tech was polite and professional. Absolutely the best service. One a five star scale I would give them 20 stars More

by Trimar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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