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Doug Spivey
41 Reviews
41 Reviews
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41 Reviews of Doug Spivey
June 26, 2024
Took 3 months to fix my car (instead of estimated 2-3 weeks promised during drop off). They kept blaming warranty company, but things they did that was the warranty's department were: they didn't even te weeks promised during drop off). They kept blaming warranty company, but things they did that was the warranty's department were: they didn't even test drive the car before having me pick up. Only 2 mins into driving it home I could tell the transmission hadn't been fixed and had to drive right back to get it fixed again. They also should have only charged me $100 with warranty but was charged $600 instead. They never offered me a rental car until I complained that I needed one after waiting so long. Manager only called me back once during that whole timeframe after me reaching out to him for help. Worst car repair experience I have ever had to deal with. I would never go back here or recommend that you take your car. Drive further for a better dealership! More
by tiffanytx
Verified CustomerOther Employees Tagged: Mike Belew
January 31, 2024
Went out of their way to get my truck back on the road, making sure they had all the bugs worked out of the computer, to avoid the check engine light coming on. After extensive engine work and unexpected e making sure they had all the bugs worked out of the computer, to avoid the check engine light coming on. After extensive engine work and unexpected expenses they worked with and even talked to GM to get warranty work covered. It’s always a pleasure to have these guys that care and want to make it right with me.Overall even though it took time to get the parts due to the strike that went beyond the duty to make things happen. After 4 months of waiting, they filled my truck up with gas, gave me a supreme wash job at no charge. More
by tfn9453
Other Employees Tagged: Gavynn Norris
January 31, 2024
Gavynn Norris, and Doug Spivey are the personnel the I have dealt with for years always, because of the EXCELLANCE!!!!! have dealt with for years always, because of the EXCELLANCE!!!!! More
by KJWILES4
Other Employees Tagged: Gavynn Norris
December 07, 2023
JAMES WOOD HAS BEEN MY "GO TO" DEALERSHIP FOR OVER 15 YEARS. I WOULD RECOMMEND THEM TO ANYONE WHO WANTS FAIR AND PROFESSIONAL SERVICE. YEARS. I WOULD RECOMMEND THEM TO ANYONE WHO WANTS FAIR AND PROFESSIONAL SERVICE. More
by larrydmoore
Other Employees Tagged: Mike White , Tammy Brooks, Jared Laska
November 30, 2023
My lug nut lock had been lost and the service department found one for me and they fixed the sensors on my truck. Great Job! found one for me and they fixed the sensors on my truck. Great Job! More
by BWINTERRINGER
Other Employees Tagged: Gavynn Norris
November 15, 2023
James Wood Auto Park is always clean. the Sales department , the Finance department and the service department go out of their way to make the buying experience easy. the Sales department , the Finance department and the service department go out of their way to make the buying experience easy. More
by perfect
Other Employees Tagged: Jason Gattenby, Greg Spurgeon , Sheldon Jeffcoat, Samantha Oliphant, Ray O'Rourke, Juan Olivaries
November 08, 2023
Wonderful experience all around. Service department is great and timely. Sam is on top of the updates as well! Great advisor, probably the best one! Service department is great and timely. Sam is on top of the updates as well! Great advisor, probably the best one! More
by colea
Other Employees Tagged: Gavynn Norris , Samantha Oliphant
November 03, 2023
These folks are really good to work with. Brandon, Roger and Robert stepped in and made sure all was well with the repair. Brandon, Roger and Robert stepped in and made sure all was well with the repair. More
by RICK.NASH12
Other Employees Tagged: Mike White, Brandon Stolp, Roger Musgrove, Jarrett Abel, Edwin Chan, Tim Wilkins, Gavynn Norris, Mike Belew , Jared Laska
October 13, 2023
I take my car to Jameswood service center because I know I’m gonna get the best service in a timely manner. I highly recommend all of my family and friends to use their services. I’m gonna get the best service in a timely manner. I highly recommend all of my family and friends to use their services. More
by kenwmoore
Other Employees Tagged: Brandon Stolp, Gavynn Norris
August 28, 2023
My truck was ready in less time than I expected. It was washed too and I wasn’t expecting that either! Excellent service. It was washed too and I wasn’t expecting that either! Excellent service. More
by hawkinsjeffreyf
Other Employees Tagged: Dee Ann Potendyk, Jarrett Abel , Denny Aldridge, Alex Gipson, Will Lewis, Ron Sanders
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