Doug MacAdam
Doug MacAdam at Smythe Volvo
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Doug MacAdam

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
383 Reviews

I have nearly forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

40 yrs, 8 mos

Industry Experience

40 yrs, 8 mos

5.0

383 Reviews

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383 Reviews of Doug MacAdam

September 20, 2024

Dealership Rating
Employee Rating

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Tom Coward & Doug MacAdam

Sep 28, 2024

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

September 18, 2024

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Employee Rating

This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no More

by linda.m.barnes29
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 28, 2024

Smythe Volvo responded

We are so fortunate to have customers like you who feel more like family than customers. Thank you for taking the time out of your day to post these kind words and thank you for your business.

July 31, 2024

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Another wonderful experience with Kyle and his Smythe team! Always professional, always prepared, never any pressure! Thank you Kyle and Smythe Volvo for making it easy! More

by Blondie579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Paul Leary, Kyle Jackson , Jean Delva, Dina Thomson

Sep 13, 2024

Smythe Volvo responded

Kyle is a strong member of our sales team and thank you for the kind words. We appreciate your business.

July 26, 2024

Dealership Rating
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Doug was able to help me with a few minor changes and updates to my new 2025 xc40 I really appreciate how Doug always goes beyond what is expected. Highly recommend working with Doug in the service More

by jwkw
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 13, 2024

Smythe Volvo responded

Doug is a true professional and great at his job through the years. He consistently makes our customers happy. Thank you for taking the time to share your experience of Doug and our service department.

July 23, 2024

Dealership Rating
Employee Rating

Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

June 26, 2024

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Employee Rating

Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w More

by Joyce L. Martinsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Wonderful review! Tom is the epitome of excellent service. We are fortunate to have him on our team and we are fortunate to have customers like you.

June 21, 2024

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Employee Rating

I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com More

by renee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Thank you for posting this five star review about our service department, Dina and Doug. We are fortunate to have such a strong team and service and to have great customers like you.

May 13, 2024

Dealership Rating
Employee Rating

Kyle and his team are top notch. He listened to my wants and needs and found the perfect car. The service team is top notch as well! More

by JJ3434
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, David Ferrence , Jean Delva, Dina Thomson

May 16, 2024

Smythe Volvo responded

So glad you found the perfect car. Kyle is great at what he does and thank you for saying so.

May 06, 2024

Dealership Rating
Employee Rating

doug is the best. ... always takes care of me. Dina too... both fantastic, friendly, courteous, friendly More

by yedafish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

May 16, 2024

Smythe Volvo responded

Dina and Doug are all of these things and thank you for saying so. Thank you for taking the time to share your experience in our service department.

April 26, 2024

Dealership Rating
Employee Rating

This was fifth transaction with Smythe Volvo. They were as professional, efficient and pleasant to deal with as it has always been. More

by Ty Gunusen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, Henry Zhu

May 05, 2024

Smythe Volvo responded

Wow, fifth transaction! We appreciate your loyalty and your business. We hope you have many safe and happy miles in this new car.

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