Denise Kerum
Denise Kerum at Mercedes-Benz of West Covina
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Denise Kerum

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.6
81 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

81 Reviews

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81 Reviews of Denise Kerum

July 26, 2024

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Employee Rating

Denise Sosey was amazing. !Her customer service is outstanding which is hard to come by these days, she went above and beyond and offered every single thing possible to assist More

by Nicnak986
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

July 20, 2024

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Easiest fastest deal I’ve ever done on a car - over text and digital sign, car had a cute bow on it when I got there 😀, in and out in < hour. And it was a good deal!!! 10/10 recommend. More

by Sara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 19, 2024

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Excellent and friendly service. Kept me on top of service. Good snacks while you wait too. 😀 More

by GJUNIOUS2012
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

March 12, 2024

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Employee Rating

In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More

by Jay
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang, Edmund and the service manager

March 09, 2024

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Employee Rating

David was a lot of help, he made this a very easy experience for me More

by HUSSEINMAAZ24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang

March 03, 2024

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Employee Rating

Your service department is the best bar none. I’m glad we bring all our cars for service there. More

by Naseratlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang

February 24, 2024

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Employee Rating

I think this Mercedes-Benz repair service center is really good. My English is not good, but there are staff who understand Chinese! All in all the maintenance and service is very good More

by 396728424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang

February 20, 2024

Dealership Rating
Employee Rating

The service is very good. They can help me deal with any problems that need to be solved. More

by WTP793277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang

February 13, 2024

Dealership Rating
Employee Rating

Riad took care of me and got me in and out very quickly. Definitely using this center exclusively going forward. Thanks, Riad!!! More

by JOHSOR1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Todd Kazariane, Roberto Quiroz, Shadi Darwich , Emmanuel Aguilar, Christopher Perez, Alanna Sanford, Eric Yang

February 12, 2024

Dealership Rating
Employee Rating

Not good follow up or care. Had to call or text multiple times to get what I needed . More

by HUUTHOANG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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