Todd Kazariane

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs. More

by SnowyWeather Verified Customer Verified Customer

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I think on of the knowledgeable people working for West Covina MBZ dealership and I am very happy with experience! Covina MBZ dealership and I am very happy with experience! More

by EDIKLAMASTER Verified Customer Verified Customer

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Excellent service provided Staff courtesy Following up Nice amenities Nice manager of services department Good experience up Nice amenities Nice manager of services department Good experience More

by ANWAR1122 Verified Customer Verified Customer

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The salesman Bora was wonderful but he had to leave early to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had tra to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had transmission problems so they had to change me to another car and wanted more down payment and higher payment the service was long 5 hours in dealer shop . If they want my business next time they should reward me because 700 lease for a use 300 c was not best price. More

by EDWINHURTADO1124 Verified Customer Verified Customer

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In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More

by Jay Verified Customer Verified Customer

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I recently leased my first car under my name, a new Mercedes C300 from West Covina Mercedes, and I'm absolutely thrilled with the exceptional service I received. From the outset, Shadi Darwich welcomed Mercedes C300 from West Covina Mercedes, and I'm absolutely thrilled with the exceptional service I received. From the outset, Shadi Darwich welcomed me warmly and attentively listened to my needs. He expertly guided me through the process, addressing all my inquiries with patience and professionalism. Nick Sarriedine facilitated a seamless and stress-free transaction, ensuring I secured a fantastic deal on the car with payments within my budget. While I was waiting to go to the finance department, Todd Kazariane, General Manager, came by to make sure that I was happy with my purchase. Overall, my experience was outstanding, and I wholeheartedly recommend West Covina Mercedes to anyone seeking a top-tier car-buying experience. Many thanks to the entire team for creating an unforgettable purchase journey! More

by Britney Verified Customer Verified Customer

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David was a lot of help, he made this a very easy experience for me experience for me More

by HUSSEINMAAZ24 Verified Customer Verified Customer

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Over all it was just like buying any car from any dealership. Coming from the car business myself I have full understanding of what happens in the front and the back of car deals. I would have rate dealership. Coming from the car business myself I have full understanding of what happens in the front and the back of car deals. I would have rated this dealer a 5 out of 5. But several things happened that took away 1 star for sure and then the level of false statements will loose a star too. 1) being told that adding more money to my down payment, might deny my deal from the bank. (Complete xx) 2) telling me my credit app was Denied from my credit union whom I just paid off an older vehicle from in 13 months, and we have a 750 and 830 credit score also COMPLETE xx. 3)telling me the vehicle still had to go through detail and 1-3pm is when I could pick it up, when the night before the sales manager told me the car was ready for 9am pick up. I know this is so the sales person doesn’t have to split the deal because they had other things to do, leads you to believe that even more when the sales person says “only talk to me about the car, I will be your start to finish”… 4) “*additional ….” I clearly explained my experience in the car industry(8+ years from sales, used car manager, sales management, operations management) I stated at the beginning bring me this with no added on anything. This is a used car I’m not interested in anything. First counter offer wasn’t even a counter offer. It was the full asking price with an additional 1595 added on for “Zurich” paint and interior protection. When I said remove that like I told you earlier I was stopped and told “you have to have that It’s already on the car…” also ANOTHER FALSE STATEMENT but in 2 ways. -1- I do not have to add any additional service or item on any vehicle I purchase. -2- paint and interior protection packages are aftermarket items, that are added in and performed during the car detail portion of the prep/delivery process after the car sale/deal is closed and negotiated. This “added” service is something that takes less 20 minutes and is NEVER completed before a vehicle is sold. Also the reason for turning down this added service is for several reasons. The cost of these services are less the $50(this is a high number) I would NEVER even spend that on them let alone an astronomical $1595. Sales person would have got a 5 out of 5 if he would t have soft lied and said things that aren’t real about car deals and everything else I would rate him a 3 for treating me like I was stupid. Overall I got the vehicle I showed up to buy, for a price that I was comfortable to pay. The only reason for 4 stars is the level of transparency and just being upfront. I’m a very do what you say and listen to your customer type of person. What I asked for is very simple and straight forward with enough back story to support what I’m saying is actually true, if things were said honestly and not just things that sound good to your typical customer a 5 would have been given, I would have had NO complaints if the stuff above would t have been done. Truly I’m going back and forth for a 3 star review. What I can say is the dealership was clean, up to date and extremely nice. With a huge selection of used and new vehicles. I even liked my sales person, but don’t like when someone says something that I know is not the truth, it makes me feel like they are treating me like I’m stupid, and leaves me without a good feeling. Someone so experienced as who I was dealing with would make such a bad choice to do what I outlined above. Dealership 5 out of 5 Our finance manager was phenomenal. Listened to my back story understood what I was saying about not wanting anything explained my position respected what I said. He still recommended a few things, which I would have purchased if my plan was to keep the vehicle longer than I am. Finance manager 5 out of 5!!! Interaction with sales manager. He was great, on top of it, very helpful, and straight to the point with no xx. 5 out of 5 I would recommend the dealership but would say another salesman More

by Kyle & Kristen Verified Customer Verified Customer

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Outstanding personal service from Eric and from Todd. Thank you for your service and for your dedication throughout the process. Thank you for your service and for your dedication throughout the process. More

by DCW38510 Verified Customer Verified Customer

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I bought a 2020 S560 on Dec. 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, t 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, the dealer told me that I need to make another appointment to comeback to fix the gas door. January 30, 2024, there was a second repair needed for the same issues. As of now, March 5, the car is not ready yet for me to pickup. The wait is too long to fix a car that I just bought. If the car is not ready to be sold, it should not be for sale. This is taking a long time and not a Mercedes standard. This is unacceptable. More

by HOKIFISHFARM Verified Customer Verified Customer

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