Roberto Quiroz

Roberto and Sam walk me through the whole process we negotiated worked out a deal that we were both happy with would highly recommend this team to anybody that's looking for a vehicle awesome people to negotiated worked out a deal that we were both happy with would highly recommend this team to anybody that's looking for a vehicle awesome people to deal with from start to finish More

by dckoehler69 Verified Customer Verified Customer

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I am very thankful every time I take my car for service is being taken care George is very helpful and pleasant is being taken care George is very helpful and pleasant More

by FRANKIE1013 Verified Customer Verified Customer

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Thank you Mercedes of West Covina, We had a wonderful experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for hel experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for helping us to get familiar with the new car features and paperwork. We appreciate Everyone' s help who worked on our deal and delivery! God Bless you All! More

by sntmor Verified Customer Verified Customer

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Very helpful and honerd other dealers coupons and our representative very nice and courteous very satisfied representative very nice and courteous very satisfied More

by Jesus valdivia Verified Customer Verified Customer

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until now no one is able to fix my issues with my car my mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in More

by Margo wilson Verified Customer Verified Customer

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I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

by dmitry.goulik Verified Customer Verified Customer

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Roberto contacted me after an online inquiry. He was very polite and honest in his response about the vehicle. Decided to buy and he brought the car to us that evening. We live 1 1/2 hours from t He was very polite and honest in his response about the vehicle. Decided to buy and he brought the car to us that evening. We live 1 1/2 hours from the dealership! Above and beyond Matthew, the financial officer was also very friendly and happy to help. Easiest car buying experience I’ve ever had. Highly recommend! More

by kathrynholland66 Verified Customer Verified Customer

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Roberto was very helpful and had would definitely recommend to my friends and family. Thank you for a wonderful experience recommend to my friends and family. Thank you for a wonderful experience More

by aces7878 Verified Customer Verified Customer

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Sales people lacks awareness. I was walking in the showroom for 15 minutes and passed many sales staff and not one person asked if I needed help. Regardless if I had an appointme I was walking in the showroom for 15 minutes and passed many sales staff and not one person asked if I needed help. Regardless if I had an appointment. No one acknowledged my presence. More

by Patng Verified Customer Verified Customer

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I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More

by oscar.omar.orozco.nasta82 Verified Customer Verified Customer

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