Shadi Darwich

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs. More

by SnowyWeather Verified Customer Verified Customer

Helpful 0

Report | Print

In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More

by Jay Verified Customer Verified Customer

Helpful 0

Report | Print

I recently leased my first car under my name, a new Mercedes C300 from West Covina Mercedes, and I'm absolutely thrilled with the exceptional service I received. From the outset, Shadi Darwich welcomed Mercedes C300 from West Covina Mercedes, and I'm absolutely thrilled with the exceptional service I received. From the outset, Shadi Darwich welcomed me warmly and attentively listened to my needs. He expertly guided me through the process, addressing all my inquiries with patience and professionalism. Nick Sarriedine facilitated a seamless and stress-free transaction, ensuring I secured a fantastic deal on the car with payments within my budget. While I was waiting to go to the finance department, Todd Kazariane, General Manager, came by to make sure that I was happy with my purchase. Overall, my experience was outstanding, and I wholeheartedly recommend West Covina Mercedes to anyone seeking a top-tier car-buying experience. Many thanks to the entire team for creating an unforgettable purchase journey! More

by Britney Verified Customer Verified Customer

Helpful 0

Report | Print

David was a lot of help, he made this a very easy experience for me experience for me More

by HUSSEINMAAZ24 Verified Customer Verified Customer

Helpful 0

Report | Print

Shadi was helpful and easy to work with. I would recommend him to anyone looking for a new car I would recommend him to anyone looking for a new car More

by AYBLAIN Verified Customer Verified Customer

Helpful 0

Report | Print

Your service department is the best bar none. I’m glad we bring all our cars for service there. I’m glad we bring all our cars for service there. More

by Naseratlaw Verified Customer Verified Customer

Helpful 0

Report | Print

Matthew provided exceptional customer service. Got me in and out and with a loaner in no time at all. Got me in and out and with a loaner in no time at all. More

by BBWONG23 Verified Customer Verified Customer

Helpful 0

Report | Print

I think this Mercedes-Benz repair service center is really good. My English is not good, but there are staff who understand Chinese! All in all the maintenance and service is very good really good. My English is not good, but there are staff who understand Chinese! All in all the maintenance and service is very good More

by 396728424 Verified Customer Verified Customer

Helpful 0

Report | Print

I was searching for a 2024 GLE450e. West covina MB sent me an MSRP of one arriving soon. It had just about all the options i was looking for. I made a good faith deposit on the vehicl West covina MB sent me an MSRP of one arriving soon. It had just about all the options i was looking for. I made a good faith deposit on the vehicle. About a week later they said the had the vehicle I traveled 330 miles to pick up the car when i arrived the MSRP did not match the MSRP i was sent. But it was black. I thought if i could get a good deal i would purchase this vehicle. Keep in mind its almost $100,000.00 I was told i will get two years of charge point electric charging for FREE. The sales person downloaded the app to my phone and attached my credit card to my account. This is a hybrid with a small battery 23 kwh At 56 cents per kwh it would cost $13 to charge from empty if i did this just three times a week I could save $160 a month for 24 months or almost $4000. So I went ahead with the purchase Only to find out I do not get two years free charging So now what? I filled out the MB survey I was sent. Ray Fini called texted and emailed that he wanted to make it right He thought a $250 Amazon card should cover my INCONVENIENCE it was just an inconvenience to West Covina MB dealership As well they would send me the car Matt’s that were supposed to come with my car So far nothing. I am unable to give this dealership 5 stars There is more More

by ADRAGNA0 Verified Customer Verified Customer

Helpful 0

Report | Print

The service is very good. They can help me deal with any problems that need to be solved. They can help me deal with any problems that need to be solved. More

by WTP793277 Verified Customer Verified Customer

Helpful 0

Report | Print