Declan Cohen
Declan Cohen at Otto Cadillac
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Declan Cohen

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
295 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

Cadillac Certified Sales Consultant

4.8

295 Reviews

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295 Reviews of Declan Cohen

November 22, 2024

Dealership Rating
Employee Rating

Knowledgeable, courteous staff who walked us through the purchase process to our great satisfaction. No pressure. More

by gbouchar41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

November 16, 2024

Dealership Rating
Employee Rating

Great service. Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Tha More

by psomers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

November 06, 2024

Dealership Rating
Employee Rating

Thank you Declan and Ryan, I got a great deal on my new XT6. Declan took the time to found the XT6 I was looking for. Thank you. More

by frtz08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Ian Maher, Bill McLean , Ryan Bussinger

October 19, 2024

Dealership Rating
Employee Rating

Very happy with the service we received from every facet. In the short time we have had the SUV, LOVE it. Just have to get use to where everything is located. LOL More

by lcombs6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher , Ryan Bussinger (Finance)

September 15, 2024

Dealership Rating
Employee Rating

Very comfortable atmosphere, professional sales people people. Very knowledgeable and accommodating dealing with the Cadillac brand as well as others. Very pleasant and professional group. More

by farleyanthony451
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

September 15, 2024

Dealership Rating
Employee Rating

Declan was great to work with! No pressure, very accommodating and easy to communicate with. I highly recommend going to Otto. More

by ginaralston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 11, 2024

Dealership Rating
Employee Rating

Working with Steven LeMon was fabulous - the process was smooth, clear and easy. I couldn’t be more thrilled about my experience. More

by bklemon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon

September 07, 2024

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Employee Rating

F a n t a s t I c. V e r y H a p p y More

by john.w.swedish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

August 18, 2024

Dealership Rating
Employee Rating

They did an average job, they did not go out of their way to make it an awesome experience More

by clohne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Michael Caccese

Aug 19, 2024

Otto Cadillac responded

Carol, I am sorry to hear that you had a less than satisfying experience while working with our sales team. Otto Cadillac has been in business for over 40 years and we always strive to provide world class customer service to each and every customer. It sounds like this time we missed the mark. I would like to discuss your sales experience with you to see where we could improve and what we could have done to make your review 5 stars instead of 3. My contact information is below. I look forward to hearing from you. and we sincerely appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 05, 2024

Dealership Rating
Employee Rating

Exceptional experience. Declan was so knowledgeable, responsive, and helpful. He quickly helped me find and get the exact car that I wanted. He helped me through some spe More

by David T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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