Courtney Krause | Page 12

Could not ask for a better service writer than Courtney! !! She is extremely knowledgeable and answers any and all questions asked. !! She is extremely knowledgeable and answers any and all questions asked. More

by BUSMECHDAD Verified Customer Verified Customer

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Koons is always there if I need anything. The employees are very nice and helpful! The employees are very nice and helpful! More

by jhemling3hemling3 Verified Customer Verified Customer

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The only reason why this is NOT a 5 star review is because I was able to select a waiting appointment for at least diagnostics but was told it'd be a 24 to 48 hour wait for even that. I know it's busy because I was able to select a waiting appointment for at least diagnostics but was told it'd be a 24 to 48 hour wait for even that. I know it's busy and everyone is requesting a waiting appointment, but if it is going to be a wait maybe remove that option. Otherwise, the service coordinator I had (Courtney) was so patient and understanding when I called a few times to have her walk me through a few things and got my car done pretty quickly, given the work that was needed. I'd definitely go back! More

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I've been dealing with Koon's since 2007. They have kept my car running for 18 years. They have kept my car running for 18 years. More

by svhopkin@yahoo.com Verified Customer Verified Customer

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Both Koons Chevrolet & Tom Howard, my service writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listenin writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listening to (& understanding) my concerns and accomodating my non-willingness as a person-to-person, Digital Dinosaur 🦕 by choice, keep-the-encroaching-technocracy-at-bay type of character --- by keeping me informed of the process & process along the way using phones & direct verbal discourse. They have helped with providing transport to & from nearby places for all day jobs instead of waiting on the premises, getting a "loaner" or rental car for longer than a day(s) jobs and dutifully kept me informed of any problems or reliefs that altered the ETA. Lastly, though the prices for parts & labor have risen alarmingly through the years, they have helped me prioritize which routes & options could be taken to lessen the blow, yet provide assured confidence in the drivability of the vehicle within the scope of my own parametric needs along the way. Note: by the term "they" I am referring primarily to the relationship with Tom as my liason with both the Corporate entity of Koons Chevrolet AND all of the mechanics, operators and staff involved. Karl C. Baake 🤠 More

by karlcb333 Verified Customer Verified Customer

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People are friendly and service is adequate. Last 3 times I visited my work was not complete, Lug nuts not properly tightened, wipers installed wrong, insufficient tire pressure in all 4 tires. Last 3 times I visited my work was not complete, Lug nuts not properly tightened, wipers installed wrong, insufficient tire pressure in all 4 tires. More

by lflritt Verified Customer Verified Customer

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Courtney helped me and she did excellent! ! I will be coming back for my vehicle needs. ! I will be coming back for my vehicle needs. More

by Jaleiroelsey Verified Customer Verified Customer

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Courteous and efficient! Great communication. Courtesy shuttle was convenient as well. Service writer was excellent Great communication. Courtesy shuttle was convenient as well. Service writer was excellent More

by lawest02 Verified Customer Verified Customer

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it's great dealing with Koons. fast service, great people. easy drop off and pickup. fast service, great people. easy drop off and pickup. More

by jamesbass Verified Customer Verified Customer

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Extremely pleased with the entire process. Courtney did a great job explaining everything. Thank you! Courtney did a great job explaining everything. Thank you! More

by acedaniel44 Verified Customer Verified Customer

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