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Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet
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Courtney Krause

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.6
19 Reviews
4.6

19 Reviews

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19 Reviews of Courtney Krause

September 27, 2024

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Employee Rating

My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gary Tolentino, Thomas Howard

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Oct 01, 2024

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 26, 2024

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Employee Rating

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault, Thomas Howard

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Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 11, 2024

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Employee Rating

I love the communication they had with me about my vehicle. They fix the problem in a timely manner. More

by Mrmarty712
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Koons White Marsh Chevrolet responded

The entire team at Koons White Marsh Chevrolet is so glad we earned your business. Thanks so much, Marty!

July 28, 2024

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They are friendly and professional, service was excellent, it took longer than expected but I was very satisfied. More

by raywhite1953
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2024

Koons White Marsh Chevrolet responded

Thank you for your patience and understanding! We're glad to hear that our team at Koons White Marsh Chevrolet provided excellent service. We appreciate your feedback and look forward to serving you again!

July 26, 2024

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Excellent dealership from purchase through service. Very respectful of your time and your wants. Take the time to listen to you. More

by CAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Brooks , Erin in Service

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Jul 29, 2024

Koons White Marsh Chevrolet responded

Thank you for the wonderful feedback! We're delighted to hear that your experience with Koons White Marsh Chevrolet was respectful and attentive from start to finish. We appreciate your support!

July 17, 2024

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Staff was quite friendly and courteous, they took care of all the necessary work that was needed More

by markbeckford59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2024

Koons White Marsh Chevrolet responded

Mark - Your feedback is much appreciated! Thank you for supporting Koons White Marsh Chevrolet.

July 13, 2024

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Employee Rating

I was very satisfied with my service. Courtney gave me an estimated time that I would be waiting and it was done before that time. More

by mamh53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that Courtney and the team at Koons White Marsh Chevrolet exceeded your expectations with timely service. Thanks for sharing your positive experience!

June 11, 2024

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Employee Rating

Came in for a oil change. Took about 1 hour on a Friday.In and out. More

by lyonsden2122210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2024

Koons White Marsh Chevrolet responded

We are glad to hear that our team got you on the road quickly! Thanks for choosing Koons White Marsh Chevrolet.

April 25, 2024

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They were able to get me in for a last minute reservation and have me out the door the same day. Excellent customer service. More

by rick.jewell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2024

Koons White Marsh Chevrolet responded

Rick, we're glad to know our team at Koons White Marsh Chevrolet was able to accommodate your last-minute reservation and provide excellent service. Thanks for the review!

March 28, 2024

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I feel every time I come in for service at Koons White Marsh. I receive the highest quality of service of any dealership I’ve ever felt with. So thank you and keep up the good work. More

by Thomas Fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2024

Koons White Marsh Chevrolet responded

Thomas, we're so glad to know you consistently receive top-notch service at Koons White Marsh Chevrolet. Your kind words mean a lot and motivate us to keep up the good work!

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