Great place to do business.
The Service Dept. was so busy and they handled professionally.
The Service Dept. was so busy and they handled professionally.
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by ANISSA.RUSTHOVEN
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
BMW of Orland Park responded
Thank you for your feedback! We're glad to hear our Service Department handled everything professionally, even during busy times. We appreciate your business and look forward to serving you again!
Best Wishes,
BMW Of Orland Park
Very bad technical support addressing issues.
Not even get back to me explaining way resolution
Not even get back to me explaining way resolution
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by ARWADATIYA
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
BMW of Orland Park responded
We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly.
Brian Coster
708-460-4545
Best Wishes,
BMW Of Orland Park
Never had any problems with this dealership.
I know there are other options but for me they earn my business.
I know there are other options but for me they earn my business.
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by HERNANDEZMICHAEL
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2025 -
BMW of Orland Park responded
It's fantastic to hear that our team at BMW of Orland Park has consistently impressed you with top-tier service. We appreciate your loyalty and look forward to serving you in the future!
Have went to this dealership for years and never been
disappointed. Dealt with Cory on my last visit. He was very helpful and a pleasure to work with.
disappointed. Dealt with Cory on my last visit. He was very helpful and a pleasure to work with.
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by LUANNDAY
Verified Customer
Verified Customer
Jul 01, 2025 -
BMW of Orland Park responded
Thank you so much for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that Cory took great care of you during your recent visit. We'll be sure to pass along your kind words to him. It's always a pleasure having you with us, and we look forward to seeing you again soon!
Best Wishes,
BMW Of Orland Park
Cory is always great whenever I come in to get my car
serviced. He is honest, very knowledgeable, and never gives me the runaround. He always lets me know exactly what to expect.
serviced. He is honest, very knowledgeable, and never gives me the runaround. He always lets me know exactly what to expect.
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by ZAID0083
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
BMW of Orland Park responded
We're so glad you can count on Cory and the BMW of Orland Park team to provide premier service. Thank you for sharing your satisfaction with us!
Corey was terrific!
Kept us informed about our vehicle through whole process. Kind and friendly. So helpful.
Kept us informed about our vehicle through whole process. Kind and friendly. So helpful.
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by GAYA.MOSCA
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
BMW of Orland Park responded
We're delighted to hear Corey provided such a helpful and friendly experience at BMW of Orland Park! Keeping you informed is our priority, and we're glad it made a difference. Thanks for the great feedback!
Everyone is always very friendly and helpful.
It’s a nice location, but the service department does seem to take a long time to process requests.
It’s a nice location, but the service department does seem to take a long time to process requests.
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by PHILIPMAY91
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
BMW of Orland Park responded
Thank you for your feedback! We're glad to hear you find our team friendly and the location welcoming. We appreciate your patience and will work on improving our service processing times to better serve you.
Best Wishes,
BMW Of Orland Park
Went for a recall item - that was fine.
Asked for an oil change, bill was overcharged until questioned about it, then he changed it to the regular price (he said something about a computer
Asked for an oil change, bill was overcharged until questioned about it, then he changed it to the regular price (he said something about a computer issue - ya right).. Said vehicle required an overall inspection of over $200. Declined, but he said the notification light would be left on. Normal inspection said I may need to replace two front tires soon (OK). I told him to turn the notification light off, he said not sure they can do that, I assured him they could, they went back and did. Dealer charges 3% to use a credit card.
Bought my car there, but won't be back.
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by DGAFF11
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
BMW of Orland Park responded
Thank you for your feedback. We're sorry to hear about the issues during your visit and that we fell short of expectations. Your concerns are valid, and we appreciate you bringing them to our attention. If you'd like to discuss further, we’re here to help. Please contact our service director, Brian Coster at 708-460-4545.
Best Wishes,
BMW Of Orland Park
I had an excellent experience with my service advisor
Cory. From the moment I arrived, they were professional, knowledgeable, and genuinely attentive to my concerns. He took the time to clearly explain t
Cory. From the moment I arrived, they were professional, knowledgeable, and genuinely attentive to my concerns. He took the time to clearly explain the service process, kept me updated throughout, and ensured everything was completed on time and to the highest standard.
What stood out the most was his commitment to customer satisfaction. He went above and beyond to make the entire experience seamless and stress-free. It’s rare to find someone who combines technical expertise with such strong communication and care.
Highly recommend—this is the kind of service that keeps me coming back to BMW!
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by DANIESHAB
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
BMW of Orland Park responded
Daniesha, we're delighted to hear that Cory provided such an exceptional experience at BMW of Orland Park. It's wonderful knowing his dedication and expertise made your visit seamless and stress-free. Thank you for recommending us!
My service Mgr Liz went above and beyond!
Went in to get a health check on used car I purchased and she got me in and out quickly. The service tech provided a video of his findings immedia
Went in to get a health check on used car I purchased and she got me in and out quickly. The service tech provided a video of his findings immediately after his diagnosis and Liz explained my options. Unlike most dealerships I've dealt with in the past, BMW if Orland Park really does seem to go the extra mile for their clients!
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by JURIBE17
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2025 -
BMW of Orland Park responded
We're delighted to hear that Liz and the team at BMW of Orland Park provided such exceptional service! It's great knowing you had a smooth experience with us. Thanks for choosing our dealership!