Cortez Thompson | Page 3

I was at the dealership over 3 hours,oil change light indicator keeps coming on,and fluids weren't replaced. Overall,very unsatisfied with the service and I've paid in full for the 3 oil change package. indicator keeps coming on,and fluids weren't replaced. Overall,very unsatisfied with the service and I've paid in full for the 3 oil change package. Hopefully my next 2 experiences will be satisfactory. More

by GENEHITT2011 Verified Customer Verified Customer

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Excellent shop. Great service techs. Wonderful staff. All around easy store to shop in and buy from. Great service techs. Wonderful staff. All around easy store to shop in and buy from. More

by PASTORJACK Verified Customer Verified Customer

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I took my Hellcat here for service & it was stolen from them Aug 16 2024 they did nothing to help me & was very dismissive they didn’t care at all & did nothing to help me the owner is Tony Cancila & they them Aug 16 2024 they did nothing to help me & was very dismissive they didn’t care at all & did nothing to help me the owner is Tony Cancila & they have no way for you to even get in touch with him they left my car out vulnerable to theft overnight & turned my kill switch off i don’t care what nobody says it seemed like a inside job i was told by police they have cars stolen from them often & they don’t care to do anything about it i wouldn’t recommend them to anyone More

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They have went above and beyond to try to help a person like me bad credit nothing but my word and a dream to get me toy dream car. Thank you so much Alpha for the encouragement to pursue and the sales man like me bad credit nothing but my word and a dream to get me toy dream car. Thank you so much Alpha for the encouragement to pursue and the sales man that i spoke with a few moments ago. Thank your entire team helping me and encouraging me. Even if it doesn't happen it is a beautiful feeling to have a company put in such effort. Thank you so much I wish them all blessings. More

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I AM SOOOO SICK OF MARTY CANCILA!!!! I have a Jeep Renegade 2018, there has been a recall for this car and we have been back and fourth with the services team at least 2/3 times since April 2021. I ha Renegade 2018, there has been a recall for this car and we have been back and fourth with the services team at least 2/3 times since April 2021. I have had nothing but issues with the Service Team as every time they get the car they say things are fixed but yet I have to take the car back. The service rep CARLY horrible attitude, explained to her several times that the car has a loud hissing and motor is very loud. They also forgot to connect some things with the exhaust after recall and said that we didn't know what we are talking about. Im stuck in this lease for a car I did not want and was told I had to get by the sales rep Cortez with a high very high interest rate. I was told that I could trade in the vehicle after 6months/1y to lower the rate NEVER HAPPENED. When I did try to trade the car in now no one is willing to pick up the loan and I can't do what I was promised I could. I DO NOT RECOMMEND PURCHASING A VEHICLE FROM THIS TEAM OR LETTING THE SERVICE TEAM WORK ON ANY CARS AS THEY ARE GOOD AT CALLING YOU A LIAR AND NOT RESOLVING THE ISSUE. I WISH I HAD "NEVER" WENT DOWN THIS ROUTE AND NO ONE IS EVER WILLING TO HELP. FAIR WARNING, READ THESE COMMENTS BEFORE PURCHASING, I WISH I WOULD HAVE DONE THAT MYSELF! Regards, Mr. & Mrs. Jackson More

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SUPERB Customer Service! My experience at Marty Cancila on Saturday, August 31, 2019 was nothing short of IMPECCABLE! Mr. Cortez made me feel at ease, relaxed and like family. My experience at Marty Cancila on Saturday, August 31, 2019 was nothing short of IMPECCABLE! Mr. Cortez made me feel at ease, relaxed and like family. I entered the dealership in a nervous, uncertain mind frame but Mr. Cortez spoke with calmness, knowledge, professionalism, and without any pressure which made me feel like I wasn’t purchasing a vehicle, but actually building a relationship. Mr. Jordan added the toppings by making sure my BRAND NEW 2019 Dodge Journey was clean to his standards and I truly appreciate his efforts. Plus he did it with a HUGE smile on his face! OOOH…sorry I almost forgot to mention Mr. Mike “MY” finance manager who presented a contract I just couldn’t refuse. He took certain things into consideration most auto dealerships wouldn’t even think about. I’m looking forward to making some fond memories with my new truck thanks to the Marty Cancila Family. YOU GUYS ROCK!!! Be looking out for some referrals! More

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Willing to go the extra mile Cortez Thompson is the man to visit. Keeps in close contact and takes it upon himself to go the extra mile. Just talking to him for a little bit and I Cortez Thompson is the man to visit. Keeps in close contact and takes it upon himself to go the extra mile. Just talking to him for a little bit and I could tell customer service was very important to him. When there were a few bumps in the road he called me for two days trying to make the deal work. More

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Take care of their customers If you go there make sure you ask for Cortez. He will make sure you are well taken care of. If there are any issues at all he will go above and beyond If you go there make sure you ask for Cortez. He will make sure you are well taken care of. If there are any issues at all he will go above and beyond to make it right. I had a small issue and he took it upon himself to speak with Tony and they made sure to take care of me and make everything right. My vehicle was serviced fast and accurately thanks to Bill in service More

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Amazing,fast, employees are so compassionate respectful Your service was absolutely amazing. You were fast but didn’t leave details out. There aren’t enough words you guys were great! Thank you Your service was absolutely amazing. You were fast but didn’t leave details out. There aren’t enough words you guys were great! Thank you More

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Great Customer Service I would like to thank Cortez Thompson , for the great customer service he performed. It's been awhile for me , since purchasing a brand new vehicle. I I would like to thank Cortez Thompson , for the great customer service he performed. It's been awhile for me , since purchasing a brand new vehicle. I didn't know what to expect from dealing with so many unreliable car salesmen. But I have to say, there was something about Cortez that shined a light on the whole situation. (Car Buying Experience) I'll be coming back and so will friends and family members! Thank you once again, Mr. Cortez Thompson. You gave me hope sir. You made it happen for me. I would also like to thank Mike Hilfink in finance , for the countless hours he spent , getting me financed. Each second , minute and (hours) were well spent helping me get into my 2018 Jeep Wrangler Sahara JK Unlimited. These guys didn't give up! More

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