Colton Sullivan | Page 4

Southwest Ford as the best place to take your vehicle Billy Stowe and his boys in the back are awesome!!! I will always bring my vehicle here... Keep up the good job guys.... Billy Stowe and his boys in the back are awesome!!! I will always bring my vehicle here... Keep up the good job guys.... More

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Bought a car from Southwest Volkswagen and have always had issues with their service department. Southwest Ford found the issue the first day and had the part and issue repaired by 8 am the next day. Will had issues with their service department. Southwest Ford found the issue the first day and had the part and issue repaired by 8 am the next day. Will definitely only use Ford from now on. Employees were all polite and helpful. More

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Service was fast however I was misled by the service writer who stated “Ford recommends brake fluid flush at 60k miles“. Turns out no where in my Owners manual or on the Ford website that even calls thi writer who stated “Ford recommends brake fluid flush at 60k miles“. Turns out no where in my Owners manual or on the Ford website that even calls this out. I realized shortly after giving my car to them that this was not needed and tried to stop it but was too late they said. Southwest was pushing the service using Ford’s name. Wasted $104 on a bogus service. Be care what to sign up for. I won’t be back there. More

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Always excellent service!! I always have a great experience with the service department. My husband & our kids all take their vehicles to Southwest Ford also. The communication is always great, an experience with the service department. My husband & our kids all take their vehicles to Southwest Ford also. The communication is always great, and we always leave pleased with the maintenance done to our vehicles! More

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I’m a repeat customer, we had special circumstances to overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great More

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New car purchase This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was frien This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was friendly and helpful. More

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Transmission auxiliary pump The transmission auxiliary pump failed on my 2015 F-150. Service t4chnician Colton Sullivan identified the problem as being under warranty and indicat The transmission auxiliary pump failed on my 2015 F-150. Service t4chnician Colton Sullivan identified the problem as being under warranty and indicated it would take 2-3 days to repair. The issue was covered under warranty and the vehicle returned when expected. More

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Overall the dealership is efficient, clean, and pleasing. The service department is very good. The only suggestion for improvement would be to use the phone number given to the advisor by the customer. The service department is very good. The only suggestion for improvement would be to use the phone number given to the advisor by the customer. More

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Had a great experience at Southwest Ford! Everyone was polite and very helpful. They were honest and told me my car did not need a new part! polite and very helpful. They were honest and told me my car did not need a new part! More

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Refused to tell me value of trade in I had been a customer of Southwest Ford for 22 years and intended to buy a 2020 F250. I had an appointment for 11:00 but stood at the reception area f I had been a customer of Southwest Ford for 22 years and intended to buy a 2020 F250. I had an appointment for 11:00 but stood at the reception area for 10 minutes before I asked someone if anyone worked there. I finally spoke to a salesperson as mine was unavailable and told them I was there for the trade in appraisal on the purchase of the F250 we had agreed on. After returning the car from the evaluation, I waited another 30 mins for the response. When he came out I asked for the trade in value which they refused to share. They told me they needed the payoff on the car which I told them was irrelevant. I told them I knew the payoff just tell me what you'll give me for the car on the trade in. Again, he refused and told me "I need to know the trade in to make sure I give you the best deal". I again asked for the trade in value and again he refused. Unbelievable that I was to trust him when he refused to be open with me on the numbers. I told him he had my contact information and when he wanted to share the information he could call or contact me. I walked out, went to Jack Powell Ford in Mineral Wells and drove off the lot in no time with a new truck. I'll never use Southwest Ford for a purchase or service even though I've been a loyal customer for all these years. I told Jack Powell Ford, they are my new Ford dealership and expect me back for all of my service. Great folks, straightforward honest and upfront. More

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