Colton Sullivan | Page 3

This review is for SouthWest Ford's Service Center. I waited three months for an appointment to get my RV (Ford Medium Duty Chassis) in for an ABS light that came on above about 60 mph. I brought it I waited three months for an appointment to get my RV (Ford Medium Duty Chassis) in for an ABS light that came on above about 60 mph. I brought it in at the appt. date and time, and Colton said they would get started. After about a week, I called and asked if they had any luck. Colton explained that he drove it, and the light would not come on. I asked if he got above 62 mph and he said yes, several times. He said he would have somebody else look at it. After another week, I had to call back and I asked about the status, and he said they could not get the light to come on and that I could come to pick it up. I picked up the RV today, and the light came on as soon as I got the speed above 60. I will leave it up to you to decide if someone is lying or if it is just a massive coincidence. More

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Colton Sullivan is a very professional service Mgr. With great people skills and personality It is a pleasure to drive up and ask for him because I know he is going to care of my vehicle great people skills and personality It is a pleasure to drive up and ask for him because I know he is going to care of my vehicle More

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Dropped off vehicle at 8am and informed them I needed a ride back home. After 30 minutes reminded him. 10am I called family to get me. ride back home. After 30 minutes reminded him. 10am I called family to get me. More

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I took my F250 in for front end suspension repairs and was the first one in the doors. Within 15 minutes I was in my shuttle ride home. By the end of the day my shuttle ride came back picked me up to get was the first one in the doors. Within 15 minutes I was in my shuttle ride home. By the end of the day my shuttle ride came back picked me up to get my repaired truck. Happy! More

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Customer Service Dept, is the worst in DFW. They do not honor paid contract services, and it’s always a hassle to get, even minor things accomplished. Additionally, oil change and minor recall took 8 hour honor paid contract services, and it’s always a hassle to get, even minor things accomplished. Additionally, oil change and minor recall took 8 hours. Had to chase down service rep for status, which is typical. I’ve purchased 3 new trucks in 10 years from Southwest Ford. They’ve lost my business. More

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I took my 2017 F-250 into Southwest Ford to get the oil changed. I had purchased the enhanced service agreement when I bought the truck. This time they were very prompt in getting my oil changed. However a changed. I had purchased the enhanced service agreement when I bought the truck. This time they were very prompt in getting my oil changed. However after getting home and looking at the paperwork I realized that it was a bill. When I called to ask about the mistake the customer service manager was a little less than pleasant and kept repeating that he could not understand why I was even calling as his records showed that didn’t owe anything. As I tried to explain my reasoning for the call. He seemed as if he could not comprehend why I would even be calling about something that I didn’t owe or that he didn’t believe me about the paperwork that I was given at their shop. This an ongoing problem with this dealership. They just can’t seem to get their right hand and their left hand together on the same page. Word of advice to anyone doing business with them double check every detail before you go in and again when you are ready to leave. But do this check before you even get your vehicle. More

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Great team, seamless transactions, our entire company and my personal ford vehicles are all serviced and repaired there through millions of miles put down with them my personal ford vehicles are all serviced and repaired there through millions of miles put down with them More

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Colton was very professional in dealing with him. The service was excellent & prompt. Will return for my next service. I was met the minute I pulled in, very courteous service that I appreciated. service was excellent & prompt. Will return for my next service. I was met the minute I pulled in, very courteous service that I appreciated. More

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It was my first time at SouthWest Ford for service and Colton Sullivan had the needed service performed taking care of the issue causing SES light. Colton Sullivan had the needed service performed taking care of the issue causing SES light. More

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Went to service department due to noises and looseness in the front end of a Ford Ranger pickup. Service coordinator did an excellent job and quickly got me a shuttle to/ from home during repair. Shuttle in the front end of a Ford Ranger pickup. Service coordinator did an excellent job and quickly got me a shuttle to/ from home during repair. Shuttle driver was efficient, timely, and friendly. More

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