Colton Sullivan | Page 5

A sensor in my Explorer went haywire. I was expecting my SUV to be at the dealership all day. Colton Sullivan and his team had her ready in about 40 minutes! SUV to be at the dealership all day. Colton Sullivan and his team had her ready in about 40 minutes! More

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Employees at SWF are nice and polite, the Waite is comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. More

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The person who wrote up my paperwork ( who I was told was no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I could not get it serviced because my name was not in their system as the owner of the vehicle. I had to request to speak to the supervisor over Ryan who had greeted me to write up the work. He was very insistent that I there was no way he could proceed with servicing my truck without the their registered owner being present. I had tried explaining to him that I had purchased the vehicle several month prior and had purchased a service contract at the point of purchase. He would not listen or attempt to verify what I had told him. I then asked more than once to speak with a supervisor which he was reluctant to do and kept saying that their was nothing that could be done to get my truck serviced. At my insistence he finally brought his supervisor out to speak with me. His supervisor was at first somewhat reluctant to proceed but as he dug deeper into their records he found that I had purchased the extended service package. In the end after almost 4 hours the did get the oil changed as well as replace the block heater cord that was on the Ford warranty recall. I have only given them 3 stars because of the hassle I had to go through to get them to look at their own records to verify that I had purchased the vehicle extended service agreement. More

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Service Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had t Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had to go the weekend with out my car. Terrible service. More

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Got it done Got my car serviced for a recall in the amount of time my service advisor told me. Colton was a huge help and informed me if other recalls on my car. Got my car serviced for a recall in the amount of time my service advisor told me. Colton was a huge help and informed me if other recalls on my car. My only complaint would be waiting 30 minutes for my car to get brought out. Other than that service was great. More

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Best Ford service ever encountered Quick check-in, done when promised. Kept informed thruout repair. Clean area, friendly personnel, well-stocked inventory of cars to look over. I will Quick check-in, done when promised. Kept informed thruout repair. Clean area, friendly personnel, well-stocked inventory of cars to look over. I will be back. More

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Easy Peasy I love dropping of my car for maintenance and going to have breakfest pr lunch with a friend. Or Ford will drop me off at a near by Walmart so I can g I love dropping of my car for maintenance and going to have breakfest pr lunch with a friend. Or Ford will drop me off at a near by Walmart so I can get my shopping done. More

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Terrible service department made my appointment for the wo Worst customer service I ever had to deal with didn’t do complete job charged me for someone else job made me wait over 2 hours for a oil service this Worst customer service I ever had to deal with didn’t do complete job charged me for someone else job made me wait over 2 hours for a oil service this was my first time there and will be my only would not recommend them for service More

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Customer Service Great customer service and no hassle deal on my new 2019 truck. Very helpful service department. Also have received great service purchasing accesso Great customer service and no hassle deal on my new 2019 truck. Very helpful service department. Also have received great service purchasing accessories with accessories and parts departments. More

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Oil change Great service and friendly staff and always quick and courteous. Great follow up and Southwest is where I bought my truck and only place I have servic Great service and friendly staff and always quick and courteous. Great follow up and Southwest is where I bought my truck and only place I have service done More

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