Service was fine but oil change took 2 hours.
. waiting room was very nice and maintenance staff friendly,
. waiting room was very nice and maintenance staff friendly,
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by MARGARET_STRAND
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2026 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience. We appreciate your business, Margaret, and hope to see you again soon!
Everything was done as promised great customer service.
Well informed about my service great drop off and pick up after.
Well informed about my service great drop off and pick up after.
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by OLARRYO
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Family Hyundai responded
Hearing that our team kept you well informed and delivered on our promises is fantastic. We’re pleased the drop-off and pick-up process was convenient for your Hyundai. We look forward to assisting with any future maintenance needs.
Should’ve had to be back in there already.
The first time I stopped there the clerk could have fixed the problem.
The first time I stopped there the clerk could have fixed the problem.
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by minarik9134
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Family Hyundai responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Customer service was great appointment time was
appropriate all my expectations and service was exceptional very happy
appropriate all my expectations and service was exceptional very happy
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by DURRABLE
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Family Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
Amazing the whole experience at the dealership has been
an wonderful experience especially with Colin
an wonderful experience especially with Colin
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by dionteroberson25
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 01, 2026 -
Family Hyundai responded
We’re thrilled that your Hyundai service went so well and that Colin provided outstanding support. Thank you for your kind feedback, and we look forward to serving you again soon.
I always have a great experience with the service
department at Family Hyundai. Colin is always knowledgeable, thorough, and makes sure my vehicle is taken care of and finished in a timely manner. He
department at Family Hyundai. Colin is always knowledgeable, thorough, and makes sure my vehicle is taken care of and finished in a timely manner. He really helps make the whole process easy and stress-free.
The waiting area is comfortable and has several nice conveniences, which I really appreciate. Ricky and Al also take the time to check in while I wait, and that personal attention means a lot.
Family Hyundai really does make you feel like part of the family. Many thanks to the whole team for the great service!
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by MARYPAT80
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Family Hyundai responded
It’s wonderful to know that Colin’s knowledge and Al’s attentive check-ins made servicing your Hyundai Palisade smooth and stress-free. We appreciate you noting the comfort of our waiting area and the personal care you received. We look forward to assisting you again.
It was a very windy day.
Colin helped out each & every person the same way. He made sure at all times everyone was ok.
Colin helped out each & every person the same way. He made sure at all times everyone was ok.
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by ANMOORE516
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Mar 31, 2026 -
Family Hyundai responded
It’s wonderful to hear Colin’s attentiveness made all the difference on that windy day. Thank you for the five-star rating and for trusting us with your Genesis service.
They are always professional & address any concerns.
Staff is friendly & curtious. Hyundai is dependable and does good quality work. Job well done.
Staff is friendly & curtious. Hyundai is dependable and does good quality work. Job well done.
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by HELENAMMANN
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Mar 29, 2026 -
Family Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
Mar 27, 2026 -
HELENAMMANN responded
Always a pleasure dealing with Family Hyundai.
The staff is always friendly & courteous. Service is great. They do good quality work.
Colin makes my service experience effortless, I would
recommend Colin and Family Hyundai without reservation!
recommend Colin and Family Hyundai without reservation!
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by abw6137
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Family Hyundai responded
How wonderful that Colin made your recent Hyundai service effortless. Your recommendation means a lot to us and we look forward to serving you again.
Good quick service Friendly people will go back for sure
always fair with pricing will tell my friends about my experience
always fair with pricing will tell my friends about my experience
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by samonski8232
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Family Hyundai responded
Thank you for sharing your experience with our quick service and friendly team. We appreciate you mentioning our fair pricing and look forward to caring for your Hyundai on your next visit.
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