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2268 Reviews of Colin Simmons
October 21, 2018
Always timely. In because my service light was on. The greeter asked a few questions and took care of everything. Thanks for everything. Thanks again Mr. Colin. In because my service light was on. The greeter asked a few questions and took care of everything. Thanks for everything. Thanks again Mr. Colin. More
by Hyundai Service Rating
Verified Customer
October 21, 2018
Terrence Service Appt Family Hyundai does great work. All of the employees are extremely professional and exemplify the best in customer service! This is my third car at th Family Hyundai does great work. All of the employees are extremely professional and exemplify the best in customer service! This is my third car at this dealer and I am pleased with before & after the sale. Looking forward to possibly purchasing a new SUV from Family Hyundai. More
by TMAC1058
Other Employees Tagged: Al Pellizzeri , Tom Salin, Glenn Zagorski
October 18, 2018
Always Good Service I have always receive good, quality and timely service along with honesty from all of the sales personnel that I have ever had the privilege of meetin I have always receive good, quality and timely service along with honesty from all of the sales personnel that I have ever had the privilege of meeting. More
by z97964
Other Employees Tagged: Micheal Kratschmer
October 18, 2018
Very nice dealership This dealership does what it can to find the car that you are looking for plus get you fiance as easy as 1,2 3. I would recommend this place to everyo This dealership does what it can to find the car that you are looking for plus get you fiance as easy as 1,2 3. I would recommend this place to everyone More
by ANGELMARTIN911
Other Employees Tagged: Graham Watson , Larry Edwards, Mike Majchrowicz, Tom Salin, Phil Steffen
October 16, 2018
No More! When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front d When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front driver seat developed a tear. I had the warranty for the interior and exterior repair service that I paid extra for. I went through xxxx just to get them to honor the contract and fix the seat. Oh yeah, the tear came right back. At another oil change, I asked the service department to check why I couldn’t get my phone to connect correctly to the Hands-Free Bluetooth. I was told there are a lot of people in here that need service and they really don’t have time. What? Then I had the car serviced and had to have the brakes done and they did an oil change and cabin air filter replacement. Coming back several months later to get my oil changed again, I was told that my cabin air filter hasn’t been replaced in a while, so it needs replacing. I stated that at the last oil change it was changed. The rep checked and sure enough, it had been changed. Then the recall comes in the mail. The recall that stated "Machining errors during the engine manufacturing process may cause premature bearing wear within the engine". I brought my car to the dealership and they assured me that the engine was okay. But wait, while driving on the expressway several months later, my car stalled on me once. Then on August 10th, the engine began making very loud knocking noises. The car had to be towed to the dealer. I was told I would need a refurbished engine installed and it would take some time before the parts would be in. My car was at the dealer from Friday, August 10th until Saturday, October 13th. During the time was car was at the dealer, I had three different loaner vehicles. With the last loaner I had, there was a incident on the expressway with two other drivers that I was involved in. The disgruntled and aggressive drivers called Family Hyundai to complain that I was driving erratically. It was actually the driver in front of me that stopped short and the driver behind me that was tailgating who literally had to swerve onto the shoulder to avoid hitting me. A gentleman from Hyundai called and stated that he received 2 calls stating that I swerved and pushed someone into the guardrail and was driving erratically -- not true. First, he called me while I was driving. Second, he automatically assumed I was in the wrong. He never asked what was going on. He didn't ask if I was using the hands-free option. THEN he yelled at me that I had better drive carefully in a car that had HIS name on it! When I picked up my car on Saturday morning, October 13th, Colin Simmons was very nice and assisted in getting my paperwork so I could get my car and be on my way. He has been the only salesperson that has consistently delivered a great customer experience. You just don't know when you come in, who you will get to assist you. Thank you, Family Hyundai! This customer is done with your dealership. Please don't call me or send me any emails anymore. Adios! More
by DAVIDNJANICE2000
Other Employees Tagged: Jim
October 14, 2018
AWESOME CUSTOMER SERVICE I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took excellent care of me. More
by angela67
Other Employees Tagged: Tom Salin
October 13, 2018
Rude approach!! I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I w I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I was there for? I responded, for an oil change. Oh no, he replied, we don’t take oil change appointment at this time. I said: I did it with BlueLink and they gave this appointment. Oh, okay he replied... on the internet it’s crazy!! The next one did the same with out asking how I made the appointment first , that will avoid being so rude.outfront. The dealer offered the costumer, as a compliment, vacuum and wash. They did not vacuum my car, they washed it but they did not dry it. I felt like... there you have it!! Now, get the he’ll out!! In the past, they will take there time and will tell you all the checkpoints that comes with that service like air tires, transmission fluid, filter check, etc. Like in any other place... Not this time. They call me, told me what do I need for the next appointment and go and pay the bill. Thank you very much!! Costumer Service people!! You’re the face of a company. You need to show and treat the costumer with respect and give the service with grace, no matter how the costumer made the appointment. He/she was there with an appointment, not a walk in. Complete the service explaining what was done, apologizing for being rude. It’s Friday, you and everybody else are tired and want to go home, that’s understandable. Don’t take it on the costumers. That’s how they make feel, rejected! Crazy internet!! More
by CHOCOTICA
Other Employees Tagged: Murad Alramahi
October 13, 2018
Peace of Mind Tire pressure light was on when I got in car after work on Friday. Stopped by and Family Hyundai checked it out. All was ok and can enjoy the weeke Tire pressure light was on when I got in car after work on Friday. Stopped by and Family Hyundai checked it out. All was ok and can enjoy the weekend drive without a worry. More
by KLMFEME
Other Employees Tagged: Tom Salin, Crystal
October 13, 2018
Disappointed Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first service appointment.I leave and my car is still telling me it is time for my service appointment the system was never reset and Colin and I discussed it and he went back to remind them to change it so I know it is not set for my next service appointment.They informed him the car was ready we go to the door and it wasn't there so Colin checked and apologized that it was in line for a car wash.We are told again it is ready we come out and it is not dried off.I am very disappointed I never had this trouble at Toyota.Feeling very disappointed. More
by marilynhspencer
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