Colin Simmons

The service provider did not demonstrate good customer service skills in maintaining updates with my vehicle. He was not attentive, he interrupts when speaking with him, and is not thorough in his communi service skills in maintaining updates with my vehicle. He was not attentive, he interrupts when speaking with him, and is not thorough in his communication with his customers. I have been forced to bring my vehicle in multiple times due to the service/work not being thorough. My vehicle is still having problems and I now have to take it again for the 4th time in one month. The manager on duty was extremely rude when a call was made to inform them of this. Totally unacceptable. I would not recommend. More

by bthomas27 Verified Customer Verified Customer

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The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More

by PROSPERNOW Verified Customer Verified Customer

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Always have a nice experience at Family Hyundai, the staff are friendly and service is good. staff are friendly and service is good. More

by NANA19507842 Verified Customer Verified Customer

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The service department at Family Hyundai is the best. They go above and beyond to take care of you car. The service department is why I keep buying my cars at Family Hyundai. They go above and beyond to take care of you car. The service department is why I keep buying my cars at Family Hyundai. More

by FLAH129 Verified Customer Verified Customer

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Disappointing service visit. I was told something different each time I spoke with the service technician. First day after diagnosing the problem he said it’d be ready around 3 o I was told something different each time I spoke with the service technician. First day after diagnosing the problem he said it’d be ready around 3 or 4. After his “promise” to call with an update, I called near the end of the day and waited on hold for 8 minutes before I gave up. Next day it was “it’ll be ready today or tomorrow.” Next day his “techs were putting the final touches on the car” in the morning, but of course it still wasn’t ready. The car was ready late afternoon on day 4. It’s not the length of time that is a problem, it’s being given a different excuse daily. It makes arranging schedules very difficult. Terrible communication. More

by MANOMANISCH Verified Customer Verified Customer

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Customer focused. Thorough and fair. No over charging. Keep appointment times and always leave the car clean. Thorough and fair. No over charging. Keep appointment times and always leave the car clean. More

by LYLE.PROVOST Verified Customer Verified Customer

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Helpful and friendly. And sometimes goes above and beyond. In a good way. Like their customer service. And sometimes goes above and beyond. In a good way. Like their customer service. More

by LOUISCEJA21 Verified Customer Verified Customer

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Colin is amazing! Always true to his word and down to earth!! Will always come back Always true to his word and down to earth!! Will always come back More

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Great service and a friendly staff. Knowledgeable and prompt with answers and solutions. Easy to deal with. Knowledgeable and prompt with answers and solutions. Easy to deal with. More

by KIRE51 Verified Customer Verified Customer

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Convenient close to my home fast service for simple things air in tire, rest sensors. things air in tire, rest sensors. More

by carolynannwhite59 Verified Customer Verified Customer

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