Carlos Silvera
Carlos Silvera at Colonial West Chevrolet of Fitchburg

Carlos Silvera

Business Manager

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

4.9
166 Reviews
4.9

166 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

166 Reviews of Carlos Silvera

December 04, 2024

Dealership Rating
Employee Rating

Had service performed on my vehicle done on time great to work with Colonial always More

by LAP208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Dec 04, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that your service was performed on time and that you had a great experience working with us at Colonial West Chevrolet of Fitchburg. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 29, 2024

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Employee Rating

5 Stars. Great place to buy a vehicle! Rob's been fantastic.. I arrived around 10AM and left after 6PM on Saturday. Rob was there taking care of every single More

by jiminusa18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ROBBY DODD

Dec 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. Rob and our finance team truly appreciate your kind words and dedication, and we’re glad we could make the buying process smooth for you. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 14, 2024

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Employee Rating

The best thing about Colonial West Chevrolet was having Rob Dodd as our salesperson. He was friendly, very knowledgeable, and took the time to make sure that we were comfortable with our purchase. He showe More

by Mpsweeney84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, ROBBY DODD

Nov 15, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Rob provided you with such a positive experience at Colonial West Chevrolet of Fitchburg. Our team strives to ensure that every customer feels informed and comfortable with their purchase. I look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

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Employee Rating

Vincent was there to help us above and beyond to get our vehicle on the road for us and through every step of the process we couldn’t avast for a better service. More

by Spotval01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Vincent Locher

Nov 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that Vincent went above and beyond to assist you with getting your vehicle on the road. Providing exceptional service is what I strive for at Colonial West Chevrolet of Fitchburg. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

Dealership Rating
Employee Rating

If your looking for a sales man, reach out to Rob. He wasn't pushy and the whole process went smoothe. He set up everything with my insurance company, and the registry besides doing it on his day off! More

by michele mathieu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ROBBY DODD, Shelley Dupre

Nov 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear about your positive experience with Rob at Colonial West Chevrolet of Fitchburg. It's fantastic to know he went the extra mile for you, especially by coordinating with your insurance and having a loaner vehicle ready. I appreciate your feedback and hope to see you again soon for more amazing service! Enjoy your heated seats! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 04, 2024

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Employee Rating

Coby was amazing for the moment he shook our hands. He was attentive of what we wanted and did not deviate from what we wanted. Our intention was to purchase 1 car and we ended up with purchasing a 2 More

by Ponce_boricua68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Nov 06, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear about your experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Coby was attentive and helped you find exactly what you wanted, resulting in the purchase of not just one, but two vehicles! I appreciate your support and look forward to seeing you again. Enjoy your new cars! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 30, 2024

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Employee Rating

We purchased a Suburban from Coby. Everything went smoothly and with no hitches. Wonderful service. We called ahead to ask if we could test drive it, and it was ready and waiting whe More

by cnissi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Nov 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that your experience purchasing a Suburban with Coby at Colonial West Chevrolet of Fitchburg was smooth and enjoyable. It's great to know that our team made the process easy and that you felt no pressure during your visit. We appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 24, 2024

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Employee Rating

Coby was great to work with, made purchasing my truck seamless and quick. Highly recommend More

by Boisee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Oct 25, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your outstanding review! I truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. I'm thrilled to hear that Coby made the purchasing process for your truck seamless and quick. If you need any assistance in the future, please don't hesitate to reach out. I look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

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Employee Rating

Having been with Colonial West since 2018, they have provided wonderful service and staff and Coby is no exception. He is very personable, knowledgeable, patient and great to work with reinforcing my More

by loisluniewicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Oct 24, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear about your positive experiences with Colonial West Chevrolet of Fitchburg since 2018. Coby is indeed a valuable member of our team, and we're glad he made such a great impression. We appreciate your loyalty and look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Dealership Rating
Employee Rating

Coby Smart, our salesman was extremely helpful throughout the buying process. His IT skills were absolutely necessary in the business and test drive of our 25 Equinox purchase. More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Patrick, for your wonderful feedback! We’re thrilled to hear that our salesman provided you with exceptional service during your purchase of the 2025 Equinox. It's great to know that his IT skills contributed positively to your experience. We appreciate your support and look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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