Carlos Alejo | Page 7

Great service and he helped me out a lot and assured me everything will be taken care of in a timely manner everything will be taken care of in a timely manner More

by NATHANBMORRISII Verified Customer Verified Customer

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My service advisor and the team was amazing. Especially Gina! Will definitely recommend to family and friends to come here for the future. Especially Gina! Will definitely recommend to family and friends to come here for the future. More

by JORDANMINVILLE Verified Customer Verified Customer

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The gentleman who took my keys when I first got there was super nice and also the gentleman who checked me in was wonderful! I’ve always had the best service when bringing my vehicle to Kia on East Colonial! super nice and also the gentleman who checked me in was wonderful! I’ve always had the best service when bringing my vehicle to Kia on East Colonial!! Thank you so much!! More

by MOREAU0 Verified Customer Verified Customer

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Everybody was nice and they serviced my car very efficiently. They even washed it upon return! efficiently. They even washed it upon return! More

by GIORDANOC2023 Verified Customer Verified Customer

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The main reason we chose to buy out our lease on our Kia was because of the excellent service provided by Kia east. Gina is the best! was because of the excellent service provided by Kia east. Gina is the best! More

by Hunterlauren1319 Verified Customer Verified Customer

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Gina the service manager is the best! Kia east is lucky to have her. Very kind and communication is top notch. Kia east is lucky to have her. Very kind and communication is top notch. More

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When I first purchased my car, it was working perfectly for less than 24 hours before the dashboard unexpectedly froze. I took the vehicle to Greenway Kia East, where the team promptly identified and resol for less than 24 hours before the dashboard unexpectedly froze. I took the vehicle to Greenway Kia East, where the team promptly identified and resolved the issue. During the process, some minor damage occurred to the dashboard. However, they went above and beyond to make it right by replacing the entire piece with a brand new one. I truly appreciate their outstanding service and commitment to customer satisfaction. More

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When I booked for 8:00am on Thursday and requested a shuttle I was not told the shuttles only started at 9:00am. The staff were friendly and very responsive to my requests, lowering the car to show me t shuttle I was not told the shuttles only started at 9:00am. The staff were friendly and very responsive to my requests, lowering the car to show me the state of the wipers, etc. On Friday my car started to make a loud buzzing noise I had never heard before. I suspect it may have something to do with the filter the mechanics replaced, but because I didn't know it made me very worried. I requested to be able to bring it in straight away so the mechanics could give it a quick look over and give me a definitive answer. My request was denied and I had to re-book for the following Thursday morning. I then requested that the mechanic who serviced my car could give me a quick call so he could discuss possible causes of the noise, just for my peace of mind. The person on the phone said 'Certainly" and that she had prioritised my request. No-one got back to me. Very disappointing. More

by VAIAATA Verified Customer Verified Customer

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Always very helpful and consumer friendly 😊 Both the General Manager and Carlos were great and always make me feel I'm welcome. General Manager and Carlos were great and always make me feel I'm welcome. More

by JAMESMUNTARI83 Verified Customer Verified Customer

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Awesome customer service ! Every one was super nice and friendly and you could reach someone to for help at anytime Every one was super nice and friendly and you could reach someone to for help at anytime More

by alexiswhite4766 Verified Customer Verified Customer

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