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Carlos Alejo
Carlos Alejo at Greenway Kia East

Carlos Alejo | Page 29

Assistant Service Manger

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
284 Reviews
4.5

284 Reviews

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284 Reviews of Carlos Alejo

March 28, 2024

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Employee Rating

Carlos in the service department is the most amazing person working. Always informative and super knowledgeable. Tbh if it wasn’t for him I’d probably do the service myself.he keeps me updated and alway More

by WATCHCKY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2024

Greenway Kia East responded

We're so glad to know that Carlos in our service department has been able to provide you with such excellent and informative service at Greenway Kia East. Your kind words are greatly appreciated, and we'll be sure to pass them along!

March 26, 2024

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Employee Rating

Waiting room is small, uncomfortable, no access to coffee or snacks. Updates not given often enough More

by mmmless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2024

Greenway Kia East responded

We're sorry to read that you found our waiting area lacking in comfort and amenities. We strive for a welcoming environment, so your feedback is important to us. Also, we understand the importance of timely updates during any service process and will work on improving this aspect as well. Please feel free to reach out if there's anything more you'd like to share or discuss further about your experience with us - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

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Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Shelby Bishop, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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Mar 13, 2024

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

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Employee Rating

Excellent dealership and people. Carlos was very helpful and dedicated in all the aspects of my decision More

by rojivalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simon Dib, Darrien Dickson

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Mar 04, 2024

Greenway Kia East responded

We're glad to know that Carlos was able to assist you throughout your decision-making process at Greenway Kia East. Thanks for the positive feedback!

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