Carlos Alejo
Carlos Alejo at Greenway Kia East

Carlos Alejo | Page 26

Assistant Service Manger

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
292 Reviews
4.5

292 Reviews

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292 Reviews of Carlos Alejo

June 06, 2024

Dealership Rating
Employee Rating

Bought a car and paid over 38,000 dollars and it’s worth 20000 dollars. Been super scammed by Kia. Basically I am under by $18,000 and they do not care More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Yoannel Gandia , Hicham Belharsa, Salah mani

Jun 06, 2024

Greenway Kia East responded

Joey, I'm sorry to hear about your experience. We never intend for our customers to feel taken advantage of and I would like the opportunity to discuss this further with you. Please reach out when you can so we can address your concerns directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 04, 2024

Dealership Rating
Employee Rating

Great service experience keeping me informed about the status and met all expectations. I would highly recommend Greenway to all of my friends and family. More

by BRETTMYERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Jun 05, 2024

Greenway Kia East responded

Brett, we're delighted to hear you had a great service experience with us at Greenway Kia East! Thanks for recommending us to your friends and family.

June 04, 2024

Dealership Rating
Employee Rating

No communication for 2 weeks. I had to email the service manager to get a call back. More

by JULIORACEVEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2024

Greenway Kia East responded

Hi Julio - I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help, so I will search for your contact information as soon as possible. Thanks, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 03, 2024

Dealership Rating
Employee Rating

Not happy this last time. It cost me $ 200 to diagnose and to calibrate my sideview mirror camera for it to only work till I got in my car the next time and now will cost abo More

by MADJOY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Greenway Kia East responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given the circumstances. Please reach out directly to me so I can see if there's any way we might assist further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 03, 2024

Dealership Rating
Employee Rating

I have been a customer for many years at this dealership and the service I received is excellent my car performance is top notch for more than 12 years. I acknowledge the expertise of the mechanics of this More

by adorno3132jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Joshua Fernandez

Jun 03, 2024

Greenway Kia East responded

Thank you for being a loyal customer of Greenway Kia East! We're delighted to hear that our service and mechanics have kept your car performing at its best for over 12 years. See you down the road!

June 02, 2024

Dealership Rating
Employee Rating

Very unresponsive. I called to follow up and the phone rang for an hour and no one answered, not even the Operator. When I went to pick it up the GM said they were busy More

by afotoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ayoub Lazaar, Joseph Mnassa, Jairo Paez

Jun 03, 2024

Greenway Kia East responded

We apologize for the lack of responsiveness you experienced. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

Dealership Rating
Employee Rating

Great service in very nice workers handled everything we was asking about towards our car More

by Raynard Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Jun 03, 2024

Greenway Kia East responded

Thanks for the shoutout, Raynard! We're glad you had a positive experience at Greenway Kia East. See you down the road!

June 01, 2024

Dealership Rating
Employee Rating

The person taking care of the customer needs more knowledge on what’s available and what can and cannot be done More

by Foxxymoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Bishop

Jun 03, 2024

Greenway Kia East responded

Thank you for your feedback. We'll work on improving our team's knowledge to better serve customers at Greenway Kia East. We appreciate your input!

May 31, 2024

Dealership Rating
Employee Rating

The people at the service department were awesome. Carlos was top of the line representative. More

by LPEREZ2212
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

Jun 03, 2024

Greenway Kia East responded

We are glad to hear that Carlos provided top-notch service. Thanks for working with the Greenway Kia East team.

May 31, 2024

Dealership Rating
Employee Rating

Denied a clear warranty claim, would not work with me. Would not recommend. Go to a different Kia dealer. More

by ASHTOND98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Rita Alcaraz, Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Jun 03, 2024

Greenway Kia East responded

We apologize for the frustration you've experienced with your warranty claim. We strive to provide easygoing assistance to all our customers, and it's disappointing to hear we fell short in this instance. Please reach out directly so we can discuss this further and try to find a resolution. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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