Carlos Alcantar
Carlos Alcantar at Family Hyundai
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Carlos Alcantar

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.6
195 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

4.6

195 Reviews

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195 Reviews of Carlos Alcantar

February 08, 2025

Dealership Rating
Employee Rating

Very impressive, everyone & everything shows alot of care for the company, Salesman along with everyone is met More

by costellomarkp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Scott Lupo

February 03, 2025

Dealership Rating
Employee Rating

I brought in my 2022 Tucson for oil change in Jan 15. I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer, Mike Majors , Kenneth Begeske, one star.

Feb 06, 2025

Family Hyundai responded

Dan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 01, 2025

Dealership Rating
Employee Rating

Unprofessional & lazy was my experience with Carlos. He gave me his card & wanted to make money off me but didn’t even bother asking my name. Didn’t even move to show me car I was looking at- sent me ou More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 06, 2025

Family Hyundai responded

Jay, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 09, 2024

Dealership Rating
Employee Rating

Carlos was great. We were in and out in 20 minutes. Very well run operation. More

by Paul
Recommend Dealer
Yes
Dec 09, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Paul, and hope to see you again soon!

November 30, 2024

Dealership Rating
Employee Rating

Working with Carlos was great, he made the whole move smoothly. I would recommend him to friends & Family More

by MADEMAN7109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2024

Family Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Hyundai are glad to have you as a customer.

July 24, 2024

Dealership Rating
Employee Rating

I knew what it wanted. I was not pressured into buying. Everyone was kind and courteous from Skip “George” to Joe Maverick. I love my Kona. More

by MARYJOLANDUYT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, George "Skip" Hasenjaeger , Joe Maverick in finance- great guy!

Jul 24, 2024

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience.

June 29, 2024

Dealership Rating
Employee Rating

Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised More

by BARB.BROWER
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Courtney Mearns, Robbie Watson , Cole Nicholson

Jun 30, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help,Barb, and we hope to see you again!

May 23, 2024

Dealership Rating
Employee Rating

Very good service was not pushy in making us buy a vehicle also Very helpful in looking at other dealers to find what we were looking for More

by JURASICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors

May 29, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 23, 2024

Dealership Rating
Employee Rating

Happy with my purchase and the time that Maurice took to show me all the bells and whistles on my new baby! More

by JANBARANEK
Recommend Dealer
Yes

Other Employees Tagged: Maurice Branch

Apr 23, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai! Please let us know if we can be of any more assistance.

April 11, 2024

Dealership Rating
Employee Rating

Great dealership. Excellent service department!!!!! Would not buy a car anywhere else. Would highly recommend More

by scottdoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Family Hyundai responded

Scott, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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