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Brent Gustafson
Brent Gustafson at BMW of Ocala

Brent Gustafson | Page 5

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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4.9
85 Reviews
4.9

85 Reviews

Write a Review

85 Reviews of Brent Gustafson

June 26, 2024

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Employee Rating

Consistently attentive and solution oriented! Manny kept me informed every step of the way, working with the Techies to decipher the computer message necessitating the visit, until we reached a h More

by ljbrancatojr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emanuel Tortorici , Sheik Bakhsh, Brian, Cosmo, Rob Cole

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Jun 28, 2024

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with Manny and our team. Keeping you informed and resolving issues promptly is what we strive for. We're glad your S58 is running smoothly again! We appreciate your business and look forward to assisting you in the future.

June 26, 2024

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The service is very good and the service attitude is very good，nice good ok More

by yong chen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Czaplicki, Emanuel Tortorici , Sheik Bakhsh

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Jun 28, 2024

BMW of Ocala responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service and team. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 26, 2024

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Employee Rating

Very quick very courteous amazing service customer attention was great. Shoutouts to Brent who took care of my car last Saturday More

by luisrvargas1
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Service Communication
Recommend Dealer
Yes
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Jun 28, 2024

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with our service and Brent's exceptional care. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

June 21, 2024

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Genuine concern for the issue and the customer. Clear, concise communications. Overall a great experience. More

by Garybhunt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Cole

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Jun 21, 2024

BMW of Ocala responded

Thank you for your positive feedback! We're pleased to hear that you experienced genuine concern for your issue and excellent communication throughout your visit. Providing a great experience is our goal, and we appreciate your review. Please let us know if there's anything else we can do for you in the future!

June 20, 2024

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I was pleasantly surprised during this years visit for service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago h More

by carolvp
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jun 21, 2024

BMW of Ocala responded

Thank you for your feedback! We're thrilled to hear that your recent service experience was considerably better than last year's visit. We appreciate your patience during our construction phase, and we're glad it's completed now. It's great to know that Brent provided attentive service, valuable information, and superior customer service. We look forward to serving you again and continuing to exceed your expectations!

June 20, 2024

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Brent in service is the absolute best. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. More

by Drdmurphy3576
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Service Communication
Recommend Dealer
Yes
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Jun 21, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Brent provided you with excellent service and goes the extra mile to ensure your vehicles are well taken care of. We appreciate your kind words and look forward to passing on your feedback to Brent. We're here for all your automotive needs!

June 19, 2024

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Quick service friendly awesome facilities. They got us right in when they opened because of mail in tire More

by bbonomo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Czaplicki, Emanuel Tortorici , Sheik Bakhsh

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Jun 21, 2024

BMW of Ocala responded

Thank you for your positive feedback! We're glad to hear that you had a quick and friendly experience with our awesome facilities. Handling your tire issue promptly when we opened is what we aim for. We appreciate your review and look forward to your next visit!

June 19, 2024

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This is the best dealership I have been to. The service is impeccable, They cater to your every need. Highly recommended!! More

by Eyedoctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

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Jun 21, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. We truly appreciate your recommendation and look forward to welcoming you back!

June 19, 2024

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Great service and excellent customer support. treats customer with respect car is always done when they say that it will be More

by Jeffwinebrenner1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

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Jun 21, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and excellent customer support. Treating our customers with respect and delivering on time are priorities for us. We appreciate your feedback and look forward to serving you again!

June 19, 2024

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Excellent service from check in to return of loaner vehicle! I highly recommend this dealership!! More

by Hondagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2024

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience from check-in to returning the loaner vehicle. We appreciate your recommendation and look forward to serving you again in the future!

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