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Brandon Stolp
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39 Reviews
39 Reviews
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39 Reviews of Brandon Stolp
Verified Customer
January 10, 2025
Rachel always does an absolutely fantastic job when I take my vehicles in for service! take my vehicles in for service! More
by drichey1965
Other Employees Tagged: Doug Spivey, Rachel Alvey
December 08, 2024
Disappointed after 2 visits having issues both times in service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer and their vehicle. 1st Visit - didn’t fill my DEF as promised on the first oil change. Service advisor made a note to ensure it would be filled on the next visit. I found this fair and decided to return a second time because I realize mistakes happen. 2nd Visit - overfilled my DEF and spilled all over the side of my truck and didn’t even attempt to clean it up before bringing it around in the service lane. My truck also inherited a nice vertical crease dent in the driver door from what appears to be that they opened it into their lift post. Porters are not courteous, radio station changed to heavy metal music cranked up on my radio when I started my truck. A car was left unattended in the exit lane and porters continued to pile cars in the lanes behind and beside it so several customers including me were blocked in, unable to depart. When I got their attention and interrupted them playing around and cutting up they acted like I was the inconvenience. I believe there is a lack of leadership and accountability in this department. I will not return to this dealership because if they don’t have care on the small things I am concerned that the mechanics likely won’t be held accountable for their work either and it makes me question the integrity of the entire department. I actually do wonder if the oil change, tire rotation, and recalls were actually performed and if so did they do things correctly….. Mike B is a nice guy and did try to make things right getting Brandon S involved. Brandon S ended up cleaning the DEF off my truck and offered a free oil change on my next visit which I did appreciate the offer however I don’t have confidence in the department to return without the possibility of my truck being mishandled causing damage to my truck that could be more costly than an oil change. More
by Detailingarage
Other Employees Tagged: Mike Belew
November 05, 2024
They always go over and beyond and take good care of my vehicle. I will defiantly buy my next car from them. vehicle. I will defiantly buy my next car from them. More
by npatton
Other Employees Tagged: Jarrett Abel
October 23, 2024
They took good care of me at James Wood Chevrolet. My vehicle was in and out of there in 45 minutes with a new battery. My vehicle was in and out of there in 45 minutes with a new battery. More
by BILLPOAGUE
Other Employees Tagged: Jared Laska
October 19, 2024
Excellent service. Jarett Abel handles everything the right way and keeps me updated on what’s going on during the service process!! Amazing service. Jarett Abel handles everything the right way and keeps me updated on what’s going on during the service process!! Amazing service. More
by CPTNGSD
Other Employees Tagged: Jarrett Abel
August 09, 2024
Samantha was great to work with. Kept me up to date on my repairs. Great service. Kept me up to date on my repairs. Great service. More
by GSPURGN
Other Employees Tagged: Sheldon Jeffcoat, Greg Spurgeon, Samantha Oliphant
August 05, 2024
Went in and out without any issues; Samantha is always very nice and keeps you inform of the progress. very nice and keeps you inform of the progress. More
by gh0003
Other Employees Tagged: Samantha Oliphant
July 20, 2024
Service department took great care of me. Work was done properly and delivered to me as promised. Work was done properly and delivered to me as promised. More
by BILLPOAGUE
Other Employees Tagged: Jared Laska
July 12, 2024
They did a great job on my truck. It's running great, I'll definitely bring my vehicle back for service as needed. It's running great, I'll definitely bring my vehicle back for service as needed. More
by BILLPOAGUE
Other Employees Tagged: Jared Laska
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