Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 7

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

Write a Review

1298 Reviews of Bill McLean

September 08, 2025

Dealership Rating
Employee Rating

I would like to see them have more inventory of new trucks to shop from. More

by petaccione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Otto Cadillac responded

Thank you for sharing this feedback. I am sorry to hear our inventory did not meet your expectations. I will share your comments with the team, and if there is anything specific I can help you look for, please let me know. Thank you, Ian Maher - General Sales Manager - 518-869-5000

September 05, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

August 29, 2025

Dealership Rating
Employee Rating

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 29, 2025

Dealership Rating
Employee Rating

Great friendly service! Bill was great and kept us informed about the entire service and got us on our way in a timely manner. More

by brassguy1954
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your experience with Bill and the team! We appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 27, 2025

Dealership Rating
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Very good service Bill was on top of his game would recommend friends and family. More

by inc-15
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Otto Cadillac responded

Thank you for recognizing Bill's excellence and recommending our service to your friends and family! See you down the road at Otto Cadillac.

August 16, 2025

Dealership Rating
Employee Rating

The service department is very good to deal with especially service advisor Bill who I deal with each time. More

by rpiman03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Otto Cadillac responded

We’re grateful for your business and your feedback about Bill! Here at Otto Cadillac, we’ll make sure your kind words are shared with him and the whole team. See you next time!

August 12, 2025

Dealership Rating
Employee Rating

Amber and the Service Dept Staff did an outstanding job of advising me and doing necessary maintenance work on my 2020 Cadillac XT4! Job well done! More

by eldercamp52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

We couldn’t be more grateful for your excellent feedback! Thank you for choosing Otto Cadillac and for sharing your experience with Amber and her team! See you next time!

August 08, 2025

Dealership Rating
Employee Rating

This was my first time at the Otto service center. I was greeted instantly and happily! Everything was clearly explained to me and the work was done timely. My service advisor was energetic, happy to More

by gorms24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're thrilled to hear about your positive experience with our team at Otto Cadillac! We look forward to working with you again. Safe travels!

August 07, 2025

Dealership Rating
Employee Rating

Great service and patience. Was very helpful and knowledgeable. Big shout out to Mike in Sales Assisted withe purchase and up grade of my 2023 Cadillac, Bill in service, outstan More

by joyce.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler , Mike in Sales, Kelly, Beverly,Car tech who explains the car panel's

Aug 13, 2025

Otto Cadillac responded

Joyce, congrats on your new 2023 Cadillac! We're so happy our team made your experience comfortable and smooth. We will pass along your kind words to Mike, Bill, Beverly, and everyone who helped you along the way. Safe travels ahead! - Your Otto Cadillac Team

August 06, 2025

Dealership Rating
Employee Rating

I was very very unpleased still upset about my last Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fi More

by ceepacaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

It's concerning to hear about your recent experience, and I apologize for any frustration caused. We never intend for our customers to feel misled or dissatisfied with their service. Please reach out so we can discuss this further and work towards a resolution that meets your expectations. Thank you, Meghan Serrell - General Manager - 518-869-5000

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