Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 20

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

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1298 Reviews of Bill McLean

January 01, 2025

Dealership Rating
Employee Rating

Top-notch customer service. service advisor Bill McLean kept us advised of progress of repair and estimated completion. More

by debmaloney28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly. Customer service receptionist.

January 01, 2025

Dealership Rating
Employee Rating

Positive attitude from everyone. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. More

by CAPSTRAW1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

December 31, 2024

Dealership Rating
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Very timely when I got there very courteous. Very honest and very willing to accommodate with a card to use while mine to be worked on More

by Lynniebell
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

December 31, 2024

Dealership Rating
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Great friendly service. They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for More

by XLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

Dec 31, 2024

XLR responded

Thank You Bill McClean

December 28, 2024

Dealership Rating
Employee Rating

The service was excellent I only needed a NYstate inspection but they completed the job in excellent time More

by FABR4377
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young , Deanna Budhoo

December 26, 2024

Dealership Rating
Employee Rating

Always a great experience. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. More

by Jeff Fraser
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo, Steve Lamon

December 26, 2024

Dealership Rating
Employee Rating

Excellent and courteous service; everyone goes out of their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. More

by CTHOMAS-ODELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

Feb 27, 2025

CTHOMAS-ODELL responded

Thank you everyone for making the latest purchase of my XT5 so enjoyable!!!

December 24, 2024

Dealership Rating
Employee Rating

Very pleased with the service I always received at OTTO I feel special, the staffing remember me by name More

by BELLAMYYAPHET77
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Roger Prentiss, Amber Young , Deanna Budhoo

December 24, 2024

Dealership Rating
Employee Rating

Everyone there is so nice and friendly. I would definitely go back there. They helped me out. More

by rubenabudhu
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

December 22, 2024

Dealership Rating
Employee Rating

Nice loaner. Quick service. Easy appointment would use again yes yessir yes sir yes si More

by Bill Mac
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

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