Anthony Rose

Everyone was nice and helpful with the process of buying a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. More

by VERNANFILOFIEFF Verified Customer Verified Customer

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Great people service was great friendly prompt service great location clean place would come again great location clean place would come again More

by REDSOCK6969 Verified Customer Verified Customer

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Great people, both in leadership and worker bees. No high pressure fridendly, and large inventory with some really nice cars. No high pressure fridendly, and large inventory with some really nice cars. More

by RALPH2024MORGAN Verified Customer Verified Customer

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They sold me a car that didn’t even work and now they want me to pay to get it fix want me to pay to get it fix More

by MI9UELINA Verified Customer Verified Customer

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Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word More

by GWAGER Verified Customer Verified Customer

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Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the price." Once we got to Tonya and got the deposit put down, the responsiveness was significantly better. Tonya was easy to work with. My only complaint is that extended warranty and other late in the process adds are never well disclosed up front. They really need to show what the extended warranty covers and what services you get with it way earlier so the buyer can do the math and determine in advance if they want it or not. Getting hit with it during finalization of payment and title is an angering sales tactic. This isn't the only dealership that does this. If it had been up front I would have given 5 stars More

by RBLAQUIERE Verified Customer Verified Customer

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Don't stand behind their word. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. More

by LOUISPRIBBLEWORK Verified Customer Verified Customer

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Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse Verified Customer Verified Customer

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Everyone from the sales manager to the salesman to the finance manager where very friendly and helpful. The experience was very pleasant. Would recommend to friends. finance manager where very friendly and helpful. The experience was very pleasant. Would recommend to friends. More

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NEVER buy a used car here I don't usually write reviews, but my experience here was incredibly frustrating. I went in a few months ago to look at a car I'd seen online. It was I don't usually write reviews, but my experience here was incredibly frustrating. I went in a few months ago to look at a car I'd seen online. It was a used vehicle with a few problems, but I wasn't worried as they assured me that their mechanics had looked it over. I ended up purchasing the car and within a couple months, I've spent nearly $1200 in repairs. The car is also currently at a mechanic where I received the news that it needs a new engine. I haven't even touched one of the problems that I knew about. Then, I called and talked to a salesman who said that it was a salvage and I had signed something acknowledging that. I have a copy of what I signed, and it said as is/parts only, not salvage. When I mentioned that, he said they make sure to be really clear about it, but they didn't tell me that once (I wouldn't have been interested in a salvage car). Regardless, he said they wanted to make it right and could talk about trading it in. He told me to stop the work on the car and to come in to meet with him. I went in on a day that he wasn't there, but talked to another person who was aware of the situation. I reiterated my problem and he told me that what I could get back depended on what I traded for. I spent an hour and a half looking at and talking through options. Finally, the salesman took all the information in to the manager who said he would give me $500 for the car because he didn't want to deal with it. He even told me that if I wanted them to work with me more, I needed to repair the car and take down a review I put up a few days earlier. What a joke and a complete waste of time. I also find it incredibly unprofessional that the general manager was trying to manipulate me to improve his ratings. I'm incredibly disappointed in this dealership. I wasn't expecting a perfect car, but I expected so much more than this. They should really take better care of their customers. More

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