Anthony Haley

Anthony was phenomenal, couldn't ask for any better experience. Totally focused on customer service experience. Totally focused on customer service More

by krisandkel Verified Customer Verified Customer

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Started out ok. Internet sales. Good communication. Good pricing. When it came time to pick up and do the deal, things got weird. I gave the sales guy two days I cou Internet sales. Good communication. Good pricing. When it came time to pick up and do the deal, things got weird. I gave the sales guy two days I could come. No preference given back to me. I pick a day, "sounds good" is all that comes back to me. Day before, he informs me he won't be there, but someone will help me. Ok, seems like he knew that when I offered the two days but didn't say anything. When I show up to pick up, they can only find one set of keys. I told them when I was coming, so it shouldn't have been a surprise. Sales guy said it had come in off the truck and he had the keys. Both of those statements ended up being false, I guess. He only had one set of keys and the car had 750 miles on it. The helper said it was a dealer trade and they drove it here.... Well, did it come in on a truck or not? Also, why is there a water bottle in the door in the back seat? Did the dealership use it as a shuttle? Was someone joy riding in it? The center console has a stain in it. I am suspicious. It was a cheaply priced car, but none of this seemed right. Took forever to get in to see the finance guy. That was a treat. First, he misquoted the payment amount. He quoted me a number that was $17 higher than it should have been. Then, he tried to sell me the extended warranty by saying the payment would only be $10 more per month. This was before I figured out he was already $17 too high to begin with. So it was really $27 more. I asked how much the extended warranty was, show me the number. He doesn't do it till we are almost finished. Turned out it was almost $4000. So I stop and get out my spreadsheet app. Give me the amounts, the term and the rate. Oh, I see, if I buy the warranty, I get a lower rate too. Also, where did this extra $800 amount come from? We started all over. That is when I figured out the initial payment quote was $17 too high. I also learned that buying the warranty lowers the rate (so the bank must take a cut, in my experience). After starting over, he switches banks, takes the $800 extra off and I end up with a payment $55 less than where he wanted me to be. I don't have the warranty, but I am ok with that. He tossed a USB memory drive at me and says have a nice day. When I get home, I realize it doesn't include everything I signed. Now, the key. I live outstate and vacation home here. I flew down to do this deal so I wouldn't have to take up a day over spring break. Well, I had to burn a day over spring break to come get a new key programmed. Told the sales guy I had a 10am appointment, will you be there and help me get the rest of my documents? Sure, he says.. Well, I show up, sales guy doesn't start till 11. Since I had received the welcome letter from the bank and the amounts matched my expectations, I left. Never met the sales guy. More

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