Angel Santana
Angel Santana at Volkswagen of Downtown Chicago

Angel Santana

Finance Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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5.0
51 Reviews

Languages Spoken

Spanish Spanish

5.0

51 Reviews

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51 Reviews of Angel Santana

July 18, 2025

Dealership Rating
Employee Rating

Brought my car in for a 10k service maintenance, and Fred and the maintenance team did a great job. They took good care of my car and kept me updated throughout the process. Love the new addition of adding a More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Fred Borek

Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 18, 2025

Dealership Rating
Employee Rating

Great working with Ahad showers me all my options and got me out with a good deal. More

by Kiera
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 04, 2025

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Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

April 14, 2025

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Honestly I had imagined the worst experience i ever had . But I was appreciate the skill that the saleswoman showed and knowledge she had of the Vehicle the Volkswagen atlas SE technology trim Melissa was More

by Atlas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Salgado

Apr 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 30, 2024

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Eric was so wonderful. He needs a big fat raise. Thank you to everyone hooray! More

by AMIEFRITZ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario , Eric

Aug 31, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Eric here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 08, 2024

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They were great. Even though we came in with a lower-end budget, they still treated us like if we were high-end costumers. They were super family friendly and allowed More

by KathyC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Davis Luckett

Jun 09, 2024

Volkswagen of Downtown Chicago responded

Kathy, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 29, 2023

Dealership Rating

Julián was very approachable and made an extra effort to help us during the purchasing process. More

by Adriana E
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Mohammed Habibi

Oct 30, 2023

Volkswagen of Downtown Chicago responded

Adriana, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Julian and our team here at Volkswagen of Downtown Chicago are glad to have you as a customer.

September 25, 2023

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Employee Rating

Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the More

by Nefatiti Rochester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new 2023 Tiguan! Thank you for choosing Volkswagen of Downtown Chicago!

September 13, 2023

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Employee Rating

The dealer worked well with me to answer my questions about the car and financing More

by rosealeengoggin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrell Barry

Sep 13, 2023

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 12, 2023

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Employee Rating

Chris and the rest of the team were so helpful and made the entire purchasing process smooth. I never felt taken advantage of, but instead he took into account what I needed to get the deal done and made More

by kristin.leasure
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith , Matt Kutyna

Sep 12, 2023

Volkswagen of Downtown Chicago responded

Thank you so much, Kristin, for your kind words for Chris, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

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