Andrew Stumm

I have purchased 2 vehicles from Lou Fusz Kia. They will be the last. When I bought my latest car, a 2019 Honda Civic Ex, I told them I was concerned that the tires looked worn. They said there wa They will be the last. When I bought my latest car, a 2019 Honda Civic Ex, I told them I was concerned that the tires looked worn. They said there was nothing they could do because they were good enough. A week later, I had to buy 4 new tires because one of them failed and the tire dealer agreed that the others could go any minute. Lou Fusz Kia refused to do anything to make it right. I also bought the best extended warranty available. Since the car is a Honda, the first time I had an issue, Lou Fusz Kia said they couldn't work on it and sent me to the Honda dealership down the street. I had to pay a $200 deductible for the work even though the warranty company told me Lou Fusz could have submitted the claim as a subcontracted deal. Again, Lou Fusz Kia refused to do this. They were happy to sell me the car and the warranty, but they won't do ANYTHING to make me glad I gave them my business. I will not make this mistake again. More

by chris@chrishayesphoto.com Verified Customer Verified Customer

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They are very nice, quick, explain things well and a great dealership to buy your car from great dealership to buy your car from More

by Erica23 Verified Customer Verified Customer

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Zack Lentz and the entire service department are top notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS makes me as a customer feel important and valued! Zack is and should be valued by this dealership! More

by NATE Verified Customer Verified Customer

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Everyone that has helped me from this dealership, have been wonderful! Always happy and helpful. Quick to respond too. been wonderful! Always happy and helpful. Quick to respond too. More

by K.SCHULER55 Verified Customer Verified Customer

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Awful experience. I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it rescheduled for Wednesday. And I used the valet option, so they could pick my car up and drop it back off for me. I was less than a mile away from them, and gave them a call Wednesday morning 30 minutes after the timeframe they gave me (was told my vehicle would be picked up between 10 am and noon) because they never showed up. I was told by the service advisor that I did not have any appointments in the system. I called back about an hour later to see if I could speak with somebody else, and got the receptionist on the phone. The receptionist argued with me for about five minutes over the date, saying I was incorrect and I did not have an appointment that day, arguing that the date was the 13th, not the 14th. When in fact, she was incorrect, and I had an appointment set for that day. She pretty much told me I am not able to bring my car in that day and I can bring it in for the next available appointment, even though I had an appointment that day and sent back the confirmation text as proof. at the very end of my phone call with the receptionist, I asked to speak to the service manager, the receptionist told me no, and then hung up the phone on me. I still have not heard from anybody there, even though I was promised to call back, and it’s been about a week and a half since then. I would stay away from this dealership if I were you, and stay away from Kia in general. More

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The service team are great. Always friendly and helpful. They give plenty of information about suggested services. Always friendly and helpful. They give plenty of information about suggested services. More

by crawelc Verified Customer Verified Customer

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Always a pleasure to be at Lou Fusz Kia for service. Friendly, efficient, fast, reliable. A Great place to be for what I need. Friendly, efficient, fast, reliable. A Great place to be for what I need. More

by kingtypo246 Verified Customer Verified Customer

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Very happy with the level of customer support this dealership provides for both repairs and toutine maintenance. dealership provides for both repairs and toutine maintenance. More

by Eric Hartnell Verified Customer Verified Customer

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Friendly informative, modern designed showroom and cleanliness!. Josh was and still always available for questions. cleanliness!. Josh was and still always available for questions. More

by leyvacourtney Verified Customer Verified Customer

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Wonderful service and clean waiting room. Service agents are communicative and keep you updated as to status. Service agents are communicative and keep you updated as to status. More

by 84heatherl Verified Customer Verified Customer

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