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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago

Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
64 Reviews

Languages Spoken

English English

4.5

64 Reviews

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64 Reviews of Alonzo Bass

June 12, 2025

Dealership Rating
Employee Rating

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Grant Bode, Michael Boos

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Jun 12, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 11, 2025

Dealership Rating
Employee Rating

The Downtown Chicago VW dealer has taken great care of my car with friendly and attentive service. More

by K
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 09, 2025

Dealership Rating
Employee Rating

Attentive to the needs of the customer. Willing to go the extra mile for a satisfactory conclusion. More

by herbertmccann
Recommend Dealer
Yes
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Jun 09, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 05, 2025

Dealership Rating
Employee Rating

Very business like I also appreciate the time Alozo took with regarding my vehicle.. I would happy to have him as my go to person while visiting the Dealership More

by APPOINTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keion Carter

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Jun 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 04, 2025

Dealership Rating
Employee Rating

great service from the service dept everytime. Speedy and effective and fair priced. will come back again More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Grant Bode, Michael Boos

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Jun 04, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 04, 2025

Dealership Rating
Employee Rating

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Angel Santana, Kelia House, Davis Luckett, Grant Bode, Julie Alejandre, Brandi Givens

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Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 04, 2025

Dealership Rating
Employee Rating

Horrible customer service and poor communication! ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, More

by Roman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jun 05, 2025

Volkswagen of Downtown Chicago responded

Roman Rokiciak, I sincerely understand your frustration, and I want to address your concerns. I did overhear the conversation between Alonzo, and he did mention that the car would be in the shop for two hours. Given that the car is 23 years old, inspections do tend to take longer, especially since its service history has been quite limited—primarily consisting of oil changes with minimal additional maintenance. Despite the coupon being nullified for diesels, we honored it and even doubled its value for this visit as a goodwill gesture, which I hope is something worth noting. Please feel free to reach out if you’d like to discuss further. You can contact me at Fred.Borek@dtvwchicago.com or 312-628-4848.

Jun 05, 2025

Roman responded

Sorry Fred, you did not hear the promised time correctly. I brought my car in at 11:45 and was told by your employee that it would take 1 to 1.5 hours. I was NEVER told it would take two hours. Even if that was true, I did not get my car back until 2:40 - almost 3 hours!! The age of the car has nothing to do with the amount of time for an inspection. My whole point is that not once did your employee inform me that the oil change would take that long or apologize for the delay. In addition, I don't understand why you are mentioning a valid oil change coupon that I presented at the time of my write-up and that was not doubled in value. I have been to City Volkswagen and Countryside VW and never experienced such poor customer service and excuses.

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 22, 2025

Dealership Rating
Employee Rating

The service person that helped me was very knowledgeable and made me feel like he cared More

by SHELLYD2103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Bode

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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