Alonzo Bass

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Volkswagen of Downtown Chicago responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with Alonzo, and we're glad you appreciated the transparency in our pricing. We can't wait to welcome you back to Volkswagen of Downtown Chicago! If you have any friends or family looking for a new vehicle, we'd love it if you could refer them to us. We’ll make sure they have a fantastic experience, too! 😊🚗

Volkswagen of Downtown Chicago responded

Andrea, very sorry about the wait. No excuse- 3 hrs is entirely too long for an oil change and TPMS concern. I thought the shop was running smooth today but that doesnt sound like that was your experience. Please accept my apologies and I promise to do better on your next visit. Also, I would love to have an opportunity to review oil change prices. We should be extremely competitive with everyone around us. But it would be great to hear from you so I know if we didnt do a good job of competitive shopping. Thanks, Mike 312-628-4830

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time.