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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago
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Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.0
10 Reviews

Languages Spoken

English English

4.0

10 Reviews

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10 Reviews of Alonzo Bass

November 21, 2024

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Employee Rating

Huge improvements all around. Great service and courteous and timely!! Keep it up. And many thanks. More

by Mita C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Bode

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Nov 21, 2024

Volkswagen of Downtown Chicago responded

Thank you, Mita, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2024

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Employee Rating

Car was given for service. They really did very poor cleaning on the car. It was not expected from dealer More

by AAGRAWAL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 19, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you.

November 12, 2024

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Employee Rating

Alonso was very helpful and considerate of my time. I appreciated his help in getting me in and out. Service was spectacular along with organization. I will be back More

by gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 12, 2024

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Employee Rating

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. More

by DJBAUERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 09, 2024

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Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Kelia House, Fred Borek, Willie Ware

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 07, 2024

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Employee Rating

Great service from Alonzo! And the discount and price are transparent. Will come back again. Thank you! More

by Jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with Alonzo, and we're glad you appreciated the transparency in our pricing. We can't wait to welcome you back to Volkswagen of Downtown Chicago! If you have any friends or family looking for a new vehicle, we'd love it if you could refer them to us. We’ll make sure they have a fantastic experience, too! 😊🚗

November 07, 2024

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Wait almost 3 hours just for them to check my tire light & turns out all they did was reset the dash or whatever. Then an oil change was almost $180 until they applied a discount. More

by andreasingleton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 07, 2024

Volkswagen of Downtown Chicago responded

Andrea, very sorry about the wait. No excuse- 3 hrs is entirely too long for an oil change and TPMS concern. I thought the shop was running smooth today but that doesnt sound like that was your experience. Please accept my apologies and I promise to do better on your next visit. Also, I would love to have an opportunity to review oil change prices. We should be extremely competitive with everyone around us. But it would be great to hear from you so I know if we didnt do a good job of competitive shopping. Thanks, Mike 312-628-4830

October 21, 2024

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Employee Rating

Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

by amandatee75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou

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Oct 21, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

October 19, 2024

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Employee Rating

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Grant Bode, Larry Cohen , Brian Collins

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Oct 23, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 11, 2024

Dealership Rating
Employee Rating

Fred is a horrible leader , he takes no accountability, and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls fo More

by T stanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Borek

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time.

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