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Alonzo Bass
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20 Reviews
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English
20 Reviews
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20 Reviews of Alonzo Bass
Verified Customer
January 19, 2025
It's mice and clean. No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with rem No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with remote starter and all of a sudden it's working. They tell me I was doing something wrong. Really I've had car over 3 years I know how to start remote starter. More
by BIANCANICKSON
January 09, 2025
Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More
by Kay
Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Grant Bode, Larry Cohen
January 03, 2025
All was very great The staff was very nice. The maintainer was first class. All good The maintainer was first class. All good More
by REHLERT
Other Employees Tagged: Herberto Delgado, Mike Szafraniec
December 21, 2024
Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More
by albertoferrari
December 14, 2024
Alonzo was very knowledgeable about VW products and helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW More
by MARCUS.R.PRICE
December 13, 2024
My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited everything else I have a dent in my door and it’s so Much . I would of rather waited More
by CHERYLWASHINGTON86
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Grant Bode, Christy Croft, Larry Cohen
December 07, 2024
Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. remodeling. It's a very welcoming environment. More
by randy
Other Employees Tagged: Herberto Delgado, Mike Szafraniec
December 06, 2024
The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More
by REVMICHEALASMITH
Dealership Inventory (305 Vehicles)
2021 Volkswagen Atlas Cross Sport
used
Deep Black Pearl exterior
Automatic
Front-wheel Drive
