Alicia Chapman-Jones | Page 13

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

by Joecroswait Verified Customer Verified Customer

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Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66 Verified Customer Verified Customer

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65 Verified Customer Verified Customer

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Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. I like the text message feature for keeping the customer informed of recommendations and issues. More

by tachapman.2017 Verified Customer Verified Customer

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It was easy to schedule service and inspection through the Ford app and the people were very nice. the Ford app and the people were very nice. More

by Julie Verified Customer Verified Customer

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Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. That seems very silly. I just tok the car in for scheduled maintenance. More

by mynamelaurie Verified Customer Verified Customer

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Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership.,My thanks. Robert More

by BobSUH1H Verified Customer Verified Customer

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Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. in a short period of time even with additional replacement parts I requested based on their assessments. More

by schwind.michael Verified Customer Verified Customer

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Dealership was attentive and very helpful. Follow up with the updates on my vehicle was prompt and excellent. Follow up with the updates on my vehicle was prompt and excellent. More

by Jdodoms Verified Customer Verified Customer

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The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in within 5 days. More

by s1flowergirl Verified Customer Verified Customer

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