Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 10

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
493 Reviews
4.8

493 Reviews

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493 Reviews of Alicia Chapman-Jones

September 21, 2025

Dealership Rating
Employee Rating

Every time that I have been here, the service has been quick, easy, and satisfactory. More

by bmac0417
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 20, 2025

Dealership Rating
Employee Rating

Very professional. Amazing communication on the status of my vehicle and recommendations for maintenance. Quick and reliable More

by padron33
Service Price Transparency
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Recommend Dealer
Yes

September 14, 2025

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Courteous, prompt, professional and knowledgeable service provided when I needed it the most , Thank you! More

by samhaywood66
Service Price Transparency
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Recommend Dealer
Yes

September 13, 2025

Dealership Rating
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Have complete confidence in the service department. 10x better than the last dealership we had before More

by louhughes2003
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Kelcey Jordan, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 13, 2025

Dealership Rating
Employee Rating

Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 12, 2025

Dealership Rating
Employee Rating

I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips

September 12, 2025

Dealership Rating
Employee Rating

Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 10, 2025

Dealership Rating
Employee Rating

Alisha was wonderful. Very knowledgeable and helpful. I will ask for her everytime. I will be back on Friday for additional work. More

by Kathy
Service Price Transparency
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Recommend Dealer
Yes

September 10, 2025

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Employee Rating

They are always customer oriented. They are Friendly all the time. Alicia is totally awesome. More

by dotwing59
Service Price Transparency
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Recommend Dealer
Yes

September 06, 2025

Dealership Rating
Employee Rating

Came in for a recall, took the estimated time and had zero issues with the process. More

by mcnaffi
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Recommend Dealer
Yes
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