Alberto Torres | Page 4

Envision Ford of Oxnard responded

Thank you for sharing your feedback. I’m sorry to hear you felt rushed during your visit. We know how important it is to take the time to make every customer feel heard and supported, even when the dealership is busy. I’ll be reviewing this with my team to ensure we slow down and provide the attentive experience you deserve. I appreciate you bringing this to my attention and giving us the opportunity to improve.

Envision Ford of Oxnard responded

I’m glad to hear your experience checked all the boxes — pleasant, receptive, accurate, cordial, efficient, and direct. That’s exactly the level of service we want every customer to enjoy. Thank you for trusting our staff with your vehicle, and we’re happy you chose us.

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.

Envision Ford of Oxnard responded

I’m glad to hear Jose Carrillo continues to deliver solutions and truly take care of your concerns. He’s an important part of our team, and I’ll make sure he sees your kind words. Thank you as well for recognizing our whole Envision Ford of Oxnard team — we appreciate your trust and loyalty.

Envision Ford of Oxnard responded

We truly appreciate your loyalty and the extra effort it takes to come to us instead of the location closer to your home. It means a lot to know our friendly, on-time, and communicative service keeps you coming back. Thank you for trusting our team — we’ll always work hard to make the drive worth it.

Envision Ford of Oxnard responded

Thank you for sharing your experience! We’re glad to hear you received excellent service at the quoted price and that your service advisor was both knowledgeable and helpful. We appreciate your trust and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you so much for the kind words! We're thrilled to hear that you had a fun and positive experience with our team. Johnny Montano and the rest of our staff truly enjoy making our customers feel informed and appreciated every step of the way. We’ll be here whenever you need us—looking forward to seeing you again at your next visit!

Envision Ford of Oxnard responded

Thank you for the kind words and for choosing Envision over the rest! We're thrilled to hear that Grant went above and beyond to keep you informed throughout the process. It means a lot to us that you value not just the service, but the experience. We truly appreciate your trust and loyalty!