I went to Honda of DTLA to get the oil changed on my - parico
I went to Honda of DTLA to get the oil changed on my wife's Honda Fit. When I arrived, the service intake person, immediately popped the hood and took out his phone and turned on its light. He stuck the phone down by the radiator reservoir and told me it was empty. He then stated that there is something wrong and that the radiator system would need to be completely flushed and new radiator fluid added. I stated that why don't they just fill up the reservoir. He responded that may cause air bubbles. Since its my wife's car, I said to go forward with it. The oil change and the radiator flush was performed. Later that day I popped the hood after an hour's driving and checked to see the if the radiator reservoir was full. The reservoir was completely empty! I called the service intake person and told him about it. He then stated he would speak to the technician who performed the service. The technician stated that there should be no radiator fluid in the reservoir when the car was hot. I reminded the service intake person that the car was hot when I brought it in for service and that he had showed me the reservoir was empty and because it was empty that it was a problem and should be flushed and refilled to avoid any damage. The car is regularly serviced (not at this dealership) and has never overheated nor has any warning lights appeared.
The lie had been exposed. I was upsold a service that was not needed. I subsequently spoke with the service manager, who could not explain the service intake person's reasoning of why this service was needed. After a long conversation he agreed to give store credit. I declined and wanted a full refund for the service I did not need. I further stated this is why people do not trust dealerships. He said that he would have to go higher up to get approval for a refund. I said that was a good step forward and that I would call him back to follow up. So far, I have left two messages for him to return my call and so far nothing. The receptionist states that he is away from his desk. Let's see if Honda of DTLA can make right. We shall see.
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